Training Specialist

Itineris • ,

4d

About The Position

As a Training Specialist, you will design, develop, and deliver training programs to end users of the company’s software products. UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset management, and service management modules to help utilities improve sales, customer contribution margins, lead times, operational performance, and customer experience while reducing costs to serve.

The role includes developing implementation training materials, delivering in-person and virtual sessions, tailoring programs to different user groups, and providing ongoing support to end users. You will collaborate with internal teams to stay current on product updates, gather feedback and improve training, keep informed about software-training practices, facilitate client testing and validation, and complete special training projects as assigned.

Requirements

• At least 3 years of experience developing and delivering training materials in an adult classroom setting.
• Superior communication and presentation skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of cloud solutions and concepts.

Nice To Haves

• Previous experience in the software or utility sector is preferred but not mandatory.
• Instructional design experience, including curriculum development, course-material creation, and exercise design for instructor-led and eLearning approaches, is a plus.
• Post-secondary education in Adult Education and/or a bachelor’s degree in computer science, Information Technology, Education, or a related field is an asset.

Responsibilities

• Develop training materials to support implementation of software products.
• Conduct in-person and virtual training sessions to educate end users on using software applications effectively.
• Customize training programs to meet the needs and skill levels of different user groups.
• Collaborate with internal Itineris teams to stay up to date on new software features and updates.
• Provide ongoing end-user support by answering questions, troubleshooting issues, and offering additional training as needed.
• Collect user feedback, assess training effectiveness, and recommend improvements.
• Stay informed about industry trends and best practices in software training and incorporate them into training programs.
• Facilitate client testing and validation of converted data, business processes, and software modifications.
• Complete special training projects as assigned.

Benefits

• Attractive and competitive compensation and benefits package.
• Long-term career development.
• Opportunity to gain experience in a fast-changing technological market.
• Opportunity to work closely with international teammates.
• Work experience with a leading, award-winning international software vendor in the utilities sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed