Training Specialist - Field Services

the South Dakota State Government•Statewide, SD

13h•Onsite

About The Position

As a Training Specialist, you'll design and deliver learning experiences that build confidence, skills, and real-world capability across the Driver Licensing team. This role blends creativity, communication, and structure. You'll work with a wide range of individuals, adapting your approach to meet different learning styles while making a meaningful impact.

Requirements

Strong communication and presentation skills.
Ability to organize and simplify complex information.
Passion for helping others learn and grow.
Flexibility and adaptability.
Ability to work independently and collaboratively.
Previous knowledge and expertise in training and the development of a training program.
Knowledge of various training software and programs.
Skill to develop training platforms and development paths within the department.
Ability to communicate professionally and to have a passion for connecting with and training others.
Knowledge of: motor vehicle laws, licensing regulations, and agency procedures; customer service principles and practices; office systems, data entry processes, and record-keeping standards; and basic computer applications and phone system operations.
Skill to: communicate clearly and professionally, both verbally and in writing; provide excellent customer service and handle inquiries effectively; resolve conflicts and de-escalate difficult situations; and operate computer systems and accurately enter data.
Ability to: manage multiple tasks and prioritize in a fast-paced environment; work independently and collaboratively within a team; remain calm and professional under stress and demonstrate strong coping strategies; and adapt to changing policies, procedures, and technology.

Nice To Haves

Previous knowledge and expertise in training and the development of a training program.
Knowledge of various training software and programs.
Skill to develop training platforms and development paths within the department.
Ability to communicate professionally and to have a passion for connecting with and training others.
Knowledge of: motor vehicle laws, licensing regulations, and agency procedures; customer service principles and practices; office systems, data entry processes, and record-keeping standards; and basic computer applications and phone system operations.
Skill to: communicate clearly and professionally, both verbally and in writing; provide excellent customer service and handle inquiries effectively; resolve conflicts and de-escalate difficult situations; and operate computer systems and accurately enter data.
Ability to: manage multiple tasks and prioritize in a fast-paced environment; work independently and collaboratively within a team; remain calm and professional under stress and demonstrate strong coping strategies; and adapt to changing policies, procedures, and technology.

Responsibilities

Design and deliver engaging training using a variety of methods.
Develop new courses and update existing materials.
Assess learning needs and tailor training to your audience.
Coordinate training sessions for new teammates and existing.
Track outcomes and maintain training records.
Update, track and maintain forms, communications, training materials, manuals etc.