Training Specialist (Hybrid Role M-W in office)

Pet Supplies Plus•Livonia, MI

3d•Hybrid

About The Position

At Pet Supplies Plus, we believe great experiences for pets and pet parents start with great team members. As a Training Specialist, you'll help shape the learning journey for our store and corporate teams by creating engaging training programs, developing impactful learning resources, and supporting continuous growth across the organization. This role is perfect for someone who is creative, collaborative, and passionate about helping others learn and succeed.

Requirements

A bachelor’s degree in a related field.
2+ years’ experience in developing training-related content preferably in a retail or customer service environment.
Base knowledge or experience with learning management systems and other methods for learning resource distribution.
Knowledge of curriculum/course development, adult learning practices, and evaluation principles.
Solid analytical, problem-solving and customer interaction skills.
Experience developing online learning (computer/web-based training).
Exceptional verbal and written communication skills.
Highly organized with the ability to manage multiple assignments simultaneously.
Ability to learn quickly and work independently with minimal supervision.
Excellent skills with MS Office programs (Word, Excel, Power-Point, Outlook, Copilot AI) and eLearning/instructional design software (Articulate, Canva, Adobe Photoshop, etc.).
Strong customer service orientation.
The ability to think outside the box and adapt to always evolving learner needs.

Responsibilities

Designing clear and effective computer-based/web-based, self-study and instructor-led course materials for store and corporate training programs.
Demonstrating facilitation skills to diverse audiences with varying needs.
Developing and delivering content leveraging knowledge of the e-learning process and design methodologies.
Effectively collaborating with subject matter experts, stakeholders, and Store Operations to develop topical information into a final product.
Developing and updating course content.
Coordinating with all parties to ensure successful, on-time delivery of training programs.
Overseeing and maintaining training requirements, records and training schedules as needed.
Coordinating training events and associated details – location, logistics, set-up, materials, training aids and program evaluations.
Leading the scheduling and tracking of all training, including merchandise and product training implementation.
Owning and overseeing training administration and reporting.
Performing miscellaneous duties and requirements related to training, development, operations, and communication.