Training Specialist

American Public University System

6h • Onsite

About The Position

Reporting to the Senior Manager of Training, this role focuses on serving as a subject matter expert in the development and delivery of onboarding and continuous improvement training content for the operations business unit. The Training Specialist will develop and maintain expert knowledge in assigned content areas, including processes, procedures, and systems. A successful Training Specialist will conduct training independently and foster an atmosphere of growth and development.

Requirements

• Bachelor’s degree or minimum of 6 years in a student service-related role
• Minimum of 1 year of student service experience in APUS Operations (with 2 years preferred)
• Minimum of 2 years of training, coaching, or student facing quality assurance
• Must have the ability to develop expert knowledge of programs and processes
• Excellent verbal and written communications and presentation skills delivered with a confident, persuasive, and inclusive style.
• Working knowledge and proficiency in, Microsoft Office Suite, content management software, and Salesforce experience a plus.

Nice To Haves

• Salesforce experience a plus

Responsibilities

• Develop and maintain functional expertise in the development and delivery of training of assigned content area(s)
• Serve as facilitator for a variety of training programs
• Deliver specific learning opportunities to drive engagement and build organizational capability
• Track training program effectiveness and completion rates
• Provide high impact training through all available modalities, including virtual asynchronous, virtual live, and in person depending on business need
• Partner with the assigned business units to communicate and drive successful unit wide training
• Deliver and maintain an integrated training curriculum that supports business priorities and strategies
• Assist in evaluating training program effectiveness; utilize evaluation data to recommend changes in instructional objectives, content and methods
• Assist in the management and use of an enterprise wide knowledge base
• Provide input on prioritizing company-wide training program initiatives
• Assist in collecting statistical data, metrics, etc. for administrative/quality improvement purposes as related to training activities and quality assurance reviews
• Perform audits of knowledge base articles and email communications for assigned content areas
• Monitors the progress of trainees and maintains records training and development activities assessing attendance, certification, assessments, and retraining requirements.
• Performs other duties as assigned

Benefits

• Pay Transparency Statement: If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level