Training Specialist

Convr • Schaumburg, IL

6d • Remote

About The Position

Convr is seeking a Learning & Development Specialist to join their HR team. This role will be responsible for the training experience related to their AI underwriting workbench platform. The specialist will become an expert in the product and create engaging training programs, onboarding experiences, and demo content for internal teams and eventually external customers. The ideal candidate is passionate about making complex technology accessible and helping others succeed.

Requirements

• A bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or Business is a natural fit. A degree in Insurance, Finance, or Risk Management would also be strong.
• Demonstrated ability to learn complex software platforms quickly and translate technical functionality into clear, audience-appropriate training.
• Excellent communication and presentation skills, with the ability to engage and teach diverse audiences.
• Experience developing training materials, instructional content, e-learning modules, or similar deliverables.
• Comfortable on camera and confident producing demo and tutorial videos.
• Strong organizational and project management skills; able to manage multiple training initiatives simultaneously.
• Background in underwriting, insurance, or financial services is strongly preferred — familiarity with underwriting workflows and terminology will be a significant advantage.
• Prior experience in a Learning & Development, Training, or Enablement role preferred.

Responsibilities

• Develop and deliver comprehensive, role-appropriate training on Convr's underwriting workbench platform for new hires across all levels of the organization.
• Design and produce training materials including written guides, process documentation, video tutorials, and live demo content.
• Lead platform training sessions as part of the employee onboarding program.
• Serve as an ongoing internal resource for platform questions, user support, and refresher training.
• Partner with HR, Product, and Operations teams to keep training content current with platform updates and new feature releases.
• Build out a scalable external training program and customer certification curriculum.
• Track training effectiveness and learner feedback, continuously improving content and delivery methods.

Benefits

• Remote work opportunities
• Flexible Paid Time Off
• Company Paid Holidays
• Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
• 401K
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level