Training Specialist & Technical Writer - (Data Center Cooling Solutions)
About The Position
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. This role involves conducting onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products. You will develop and deliver training materials, including manuals, presentations, and hands-on demonstrations. Additionally, you will provide technical writing, support, and mentorship to customers during the installation and maintenance processes. Collaboration with sales and customer service teams to identify customer training needs and develop customized training programs is essential. The goal is to ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness. Maintaining up-to-date knowledge of our products and services is crucial for providing accurate and relevant training. Collecting and analyzing customer feedback will help continuously improve training programs and materials. Travel to customer locations as the need arises to deliver onsite training is part of the role. While this role is posted in multiple locations, only one hire will be made.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Validated experience providing technical training and technical writing, preferably in a customer-facing role in the data center space.
- Excellent communication, presentation, and problem-solving skills.
- Ability to work independently and balance multiple training sessions simultaneously.
- Willingness to travel an average 10-25% to customer locations as needed.
- A valid driver's license is required.
- Ability to work 100% remotely from a home office anywhere in the US.
Responsibilities
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products.
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
- Provide technical writing, support, and mentorship to customers during the installation and maintenance processes.
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
- Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
- Collect and analyze customer feedback to continuously improve training programs and materials.
- Travel to customer locations as the need arises to deliver onsite training.
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness insurance
- Accident insurance
- Life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Company match for 401(k) and employee stock purchase plan
- Tuition reimbursement
- Caregiver leave
- Personal leave
- Parental leave
- Back-up care services
- Paid time off
- Paid volunteer time
- Well-being program
- Legal & identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
