Program Specialist - Data Center Solutions

nVent • Anoka, MN

2d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Receive and process customer drawings, specifications, and technical instructions. Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup. Assist with simple quotations where pricing has been established. Use costing tools to create pricing that accurately reflects the factory costs and work with the Account Manager or Program Manager responsible for that account to provide a finished quotation. Ensure all customer requests are responded to in a timely and professional manner. Compile and lead weekly open order report calls with customers to review order status. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Review and release new EDI or hardcopy PO orders daily. Support Account and Program Managers reconciling with product changes that effect cost or price. Track and report on the status of all orders for assigned strategic accounts. Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs. Function as the primary customer interface for the account managers for specifically assigned customer accounts. Communicate customer expectations to the operations. Ensure on-time delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required.

Requirements

• Ideally 3+ years of relatable experience supporting a manufacturing environment, coordinating projects/processes on the manufacturing floor.
• Experience in cross-functional interface and coordination is strongly preferred.
• General knowledge of material flow, planning, scheduling, supply management/purchasing, inventory, costing, and shipping/receiving.
• Validated skills in using business intelligence systems and organizational skills to handle accounts on a day-to-day basis.
• Proven skills in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution.
• Validated skills in running multiple tasks/projects along with the ability to work in a fast-paced team environment in a self-directed manner.
• Advanced-level Microsoft Excel experience.

Nice To Haves

• A bachelor’s degree is helpful.

Responsibilities

• Receive and process customer drawings, specifications, and technical instructions.
• Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup.
• Assist with simple quotations where pricing has been established.
• Use costing tools to create pricing that accurately reflects the factory costs and work with the Account Manager or Program Manager responsible for that account to provide a finished quotation.
• Ensure all customer requests are responded to in a timely and professional manner.
• Compile and lead weekly open order report calls with customers to review order status.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Review and release new EDI or hardcopy PO orders daily.
• Support Account and Program Managers reconciling with product changes that effect cost or price.
• Track and report on the status of all orders for assigned strategic accounts.
• Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs.
• Function as the primary customer interface for the account managers for specifically assigned customer accounts.
• Communicate customer expectations to the operations.
• Ensure on-time delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree