Training Specialist/Instructional Designer (Hybrid)
About The Position
The Training Specialist/Instructional Designer plays a critical role in improving the technical and professional development of our employees across the organization. This role involves designing and implementing effective training course designs that enhance employee skills, performance, and engagement. Design and delivery will focus primarily on new hire onboarding for front-line team members. Instructional designs will support technical aspects of roles that are engaging and intuitive as the primary introduction to multiple enterprise platforms to execute transactions related to service offerings. Designs will be introductory in nature to systems and platforms with designs that result in success in the introduction, overview, walkthrough, and skill testing transactions that result in achieving initial levels of self-sufficiency on an identified set of routine tasks. Designs should be intuitive in approach, focused on immediate application of new skills to an identified skill set, and directly correlate to successful demonstrations on the job. Designs should be strategic and modular in construction to be successful in a high change and fast-paced environment that drives system and platform enhancements resulting in training modifications.
Requirements
- High School Diploma or GED. Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
- Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
- Minimum of 2-5 years of instructional design experience, with demonstrated success in both technical and professional skill building products.
- Strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment.
- Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
Nice To Haves
- Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.
Responsibilities
- Design and delivery will focus primarily on new hire onboarding for front-line team members.
- Instructional designs will support technical aspects of roles that are engaging and intuitive as the primary introduction to multiple enterprise platforms to execute transactions related to service offerings.
- Designs will be introductory in nature to systems and platforms with designs that result in success in the introduction, overview, walkthrough, and skill testing transactions that result in achieving initial levels of self-sufficiency on an identified set of routine tasks.
- Designs should be intuitive in approach, focused on immediate application of new skills to an identified skill set, and directly correlate to successful demonstrations on the job.
- Designs should be strategic and modular in construction to be successful in a high change and fast-paced environment that drives system and platform enhancements resulting in training modifications.
- Collaborate with departmental leaders and training team members to assess training needs and develop customized training solutions.
- Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
- Partners with Training Specialists and Operations subject matter experts to build training ensuring alignment with organizational goals and standards.
- Responsible for the management of training solutions using the learning management system.
- Tests, monitors, and evaluates the effectiveness of training solutions leveraging user feedback and LMS to ensure functionality and quality.
- Maintains up-to-date knowledge of training trends, developments, and instructional design best practices.
Benefits
- Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
