Training Program Supervisor

TX-HHSC-DSHS-DFPS•Austin, TX

10d•$4,500 - $5,500•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The Health and Specialty Care System (HSCS) serves 27 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities. HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit. The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; managing and reporting data; certifying facility instructors; and facilitating division-wide training. As part of the HSCS CTD Team, the Training Program Supervisor will provide exceptional customer service to the HSCS facilities, including the rollout of the Consolidated Health and Specialty Care System (CHESS) automated health record system. The ideal candidate will perform moderately complex administrative and project management work associated with planning, coordinating, implementing, and monitoring training activities including the rollout of the electronic health record system across Texas state hospitals and state supported living centers. This person will assist with developing program goals, guidelines, and procedures, developing schedules, and evaluating program activities. The work also involves coordinating project schedules, developing implementation and training plans, tracking milestones and deliverables, identifying and resolving issues, monitoring compliance with program guidelines, and supporting change management and readiness activities. This individual serves as part of a collaborative team that works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment, and serves as a liaison among program staff, facility leadership, subject matter experts, information technology teams, vendors, and other stakeholders. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel is required, up to 50%.

Requirements

Knowledge of and experience in managing training, implementation, or operational projects in healthcare, behavioral health, long-term services, or public sector settings.
Knowledge of program management techniques, statistical analysis processes, budget processes, and research techniques.
Knowledge of and experience in supporting rollout of electronic health record systems or other large-scale technology initiatives across multiple sites.
Knowledge of the capabilities and limitations of computer systems or management of information systems.
Knowledge of project management principles, as well as training and marketing techniques.
Knowledge of healthcare operations, electronic health record implementation, change management, and business process improvement principles.
Skill in identifying indicators of program performance, problem-solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues both inside and outside of the department in a fast-paced environment.
Skill in organizing and prioritizing multiple projects and overlapping deadlines; developing written procedures and reports; analyzing problems; and communicating effectively with diverse stakeholders.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to gather, analyze, and present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Ability to adapt responsively to changes in situations or priorities.
Ability to coordinate complex, multi-site training and implementation activities; interpret policies and procedures; monitor program progress; identify solutions and mitigate risks.
Must live in Texas.

Nice To Haves

Project Management Professional (PMP) Certification is preferred but not required. Year-for-year experience can substitute for this preference.
Graduation from an accredited four-year college or university with coursework relevant to healthcare administration, public administration, project management, education, information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis.

Responsibilities

Plans, designs, and develops engaging, interactive, effective instructor-led and computer-based training content to support all instructional needs including the rollout of the electronic health records system.
Adapts, updates, and maintains all instructional training materials, including job aids, product walk-through guides, communication materials, and eLearning materials, as facility needs change and/or product updates occur from the vendor.
Monitors training completion and feedback, evaluates training program effectiveness, and recommends improvements to support consistent adoption processes.
Collaborates with facility leadership, operational program areas, clinical and non-clinical stakeholders, information technology staff, training and development coordinators, and vendors to support training design, delivery, implementation, stabilization, and ongoing system use.
Coordinates logistics for on-site, virtual, and instructor-led training events, including facility readiness, scheduling, participant communications, resource needs, and post-training support. Provides virtual and/or instructor-led train-the-trainer sessions for super users and end-user training for hospital and state-supported living center staff using electronic health records.
Plans and monitors training and implementation of project goals and activities of the electronic health record system for state hospitals and state supported living centers statewide. Develops and maintains project schedules, work plans, training timelines, readiness checklists, status reports, and implementation documentation to support timely rollout and continued adoption.
Tracks project risks, issues, action items, decisions, compliance and dependencies; escalates concerns as appropriate; and recommends solutions to support successful implementation and sustained use of the electronic health records system. Supports meetings, workgroups, governance activities, and stakeholder communications by preparing training materials, documenting outcomes, and following through on assigned deliverables. Ensures project goals and training activities align with agency policies, timelines, operational priorities, customer service principles, and applicable privacy and security requirements.