Dual-Rate Supervisor Training Program

Rivers Casino Careers•Des Plaines, IL

12d•Onsite

About The Position

Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School! Are you ready to jump start a rewarding career in the exciting gaming industry? Join our next Dealer School Certification Program TUESDAY, JULY 7, 2026 10 AM TO 4 PM 2500 E. Devon Ave | Des Plaines , IL 60018 Free Parking / Free Shuttle from the Rosemont Blue Line Station What is a Dual Rate Supervisor? A Dual Rate Supervisor is a dynamic, fast-tracked role where you balance both dealing and supervising in the pit. This is your opportunity to gain hands-on leadership experience, master advanced game protection, and directly prepare for a full-time Table Games Supervisor position. Why Choose Our Program? Accelerated Career Path: We provide structured training designed to rapidly transition you from Dealer to a Supervisory role. Dual Skill Set: Develop expertise in both dealing efficiency and strategic pit management. Premium Pay: Enjoy competitive pay for both your dealing and supervisory hours. Mentorship & Support: Learn directly from seasoned Table Games Managers and Operations leaders. Company Culture: Join a team that values integrity, exceptional guest service, and internal growth.

Requirements

Experienced, competent, and reliable Table Games Dealers (Blackjack, Craps, Roulette preferred).
Demonstrate strong leadership potential, maturity, and decision-making skills.
Committed to providing world-class customer service and ensuring game integrity.
Driven, ambitious, and ready to take on increased responsibility.
Equivalent to a high school diploma with knowledge of game and dealing techniques.
Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must possess excellent customer relations and communication skills.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance
Ability to communicate with Team members and guests
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing

Nice To Haves

1-2 years supervisory experience is preferred.

Responsibilities

Monitor all pit games in assigned pit.
Open and close table games in assigned area verifying count as provided by the dealer.
Inspect card decks prior to play.
Track and record player buy-ins, wins, losses, and bet amounts.
Monitor bets and payouts and correct as needed.
Complete rating cards for players.
Initiate and verify fills to tables.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Maintain security of all games, monies and personnel.
Must respond calmly and make rational decisions when handling guest demands.
Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
Performs other duties as assigned.

Benefits

Medical, Dental, Vision, and Life Insurance (Full-Time positions ONLY)
401K – 4% match to 5% Team Member Contribution
$1 Daily Meals
Earn up to 18 Days of Paid Time Off Your First Year
Free Shuttle from Rosemont’s Blue Line Station
Free Parking
On-Site Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
Tuition Reimbursement
Fitness/Gym Reimbursement
Community Volunteer Opportunities
Leadership Training & Career Advancement Programs
Team Member Exclusive Discounts