Training & Operations Services Manager

Andreoni Recruiting Consultants•Los Angeles, CA

About The Position

The Training & Operations Services Manager builds and owns the systems that guide how every shop operates. The role creates training curricula and operational documents, owns the platform where those resources live, and leads cross-departmental projects and new store openings from corporate kickoff through hand-off to the field. It is a strategic, organizational role performed mostly from the office, with results implemented across every shop. The position is based in Las Vegas, with consideration for qualified candidates in Los Angeles, Salt Lake City, and Phoenix. Travel is required, and relocation assistance is available. The manager develops and maintains training programs for store-level roles, creates and controls operational procedures and standards, and manages the central intranet or learning platform. The role coordinates corporate initiatives affecting store operations and owns the corporate-side master plan for new store openings. It also hires, leads, and develops Field Trainers, establishes training compliance goals, and manages the training department budget.

Requirements

At least 5 years of multi-unit restaurant, QSR, bakery, or retail operations experience, including at least 2 years in training, operations services, or a similar corporate support role.
Proven track record writing training programs and SOPs adopted across multiple locations.
Experience administering an LMS, intranet, or operations platform.
Strong project management skills and experience coordinating multiple departments and deadlines simultaneously.
Excellent writing, editing, and visual layout skills.
Proficiency with Google Workspace or Microsoft 365.
ServSafe Manager certification, or ability to obtain it within 60 days.
Hands-on use of AI assistants such as Claude, ChatGPT, or Microsoft Copilot to draft and edit SOPs and training content, build quizzes and job aids, summarize materials, and translate content; ability to review AI output for accuracy and brand standards.
Experience building courses, learning paths, and reports in at least one LMS or training platform.
Ability to create e-learning modules and interactive content with authoring tools or an LMS course builder.
Skill with Canva or Adobe Express for visual job aids, posters, and station guides; ability to produce short training videos using tools such as Loom, Camtasia, or a smartphone with a simple editing app.
Experience organizing a company intranet or knowledge base.
Familiarity with POS, scheduling, and operations checklist platforms sufficient to write training and procedures for them.
Comfort evaluating new software, running demos and pilots, and recommending suitable tools for the business.

Nice To Haves

New store opening experience in a growing brand.
Instructional design training or certification.
Bilingual English/Spanish.
Experience with video or e-learning content creation.

Responsibilities

Design, write, and maintain training materials for store-level roles, from new team member onboarding through shift lead, assistant manager, and general manager.
Build role-based training paths, certification checkpoints, and knowledge checks.
Create the Manager-in-Training program framework, curriculum, and evaluation tools for use by the Field Trainer.
Update training content when products, equipment, recipes, service standards, or procedures change.
Measure training effectiveness using completion rates, certification results, turnover, and store performance data, and revise programs accordingly.
Write, format, version-control, and publish SOPs, job aids, checklists, station guides, and quick-reference resources.
Partner with Operations leadership to define and document brand standards for food quality, safety, cleanliness, guest service, and speed.
Maintain a regular document review cycle, ensuring each document has an owner, current version, and review date.
Ensure procedures are clear, consistent, and usable on the shop floor, including being visual, mobile-friendly, and bilingual where needed.
Own the central information hub, such as an intranet or third-party LMS or operations app.
Lead platform selection, setup, and rollout when a new system is chosen; manage vendor relationships and budget.
Organize platform content for quick access and manage user access and permissions.
Track platform usage and completion reporting and share results with Operations leadership, district managers, and general managers.
Project-manage store operations initiatives, including new products and limited-time offers, equipment rollouts, technology and POS changes, process changes, and policy updates.
Coordinate rollout plans, timelines, and store communications with Marketing, Culinary/Product, HR, Finance, Facilities, IT, and Purchasing.
Translate corporate decisions into store-ready training, SOP updates, announcements, and launch checklists.
Follow up after launches to confirm adoption and capture lessons learned.
Own the corporate-side new store opening master plan and timeline, coordinating departmental tasks.
Build and maintain the new store opening playbook, opening checklists, training schedules, and staffing/training ratios.
Partner with the Field Trainer to ensure opening materials, trainers, and schedules are in place.
Conduct post-opening reviews and update the playbook after each opening.
Hire, lead, develop, and set priorities for Field Trainer(s).
Set training compliance standards and goals and review field results with the Field Trainer and Operations leadership.
Manage the training department budget, including platform, materials, and opening travel.