Training Operations and Support Analyst

Cybervance•Washington, DC

6d•Hybrid

About The Position

Cybervance is seeking an intellectually curious, self-directed problem-solver with 3 years of experience for a hands-on role supporting its cybersecurity training team. The analyst supports course preparation, instructor and learner readiness, live event operations, troubleshooting coordination, training records, and continuous improvement across virtual and in-person programs. The role works collaboratively with instructional design, technology, LMS, event management, and training operations colleagues, and provides backup coverage during busy delivery periods or technology disruptions. The position is hybrid, with some in-person training events in the Washington, D.C., Maryland, and Virginia area. Cybervance is an information security and information technology company based in Washington, D.C., delivering cybersecurity and IT solutions for U.S. Government agencies.

Requirements

3 years of experience.
Excellent organizational skills, attention to detail, independent follow-through, and the ability to prioritize and manage multiple concurrent projects and training events.
Strong written and verbal communication skills, with a calm, resourceful, and service-oriented approach to troubleshooting and problem-solving under pressure.
A proactive, self-motivated, inquisitive approach and demonstrated ability to independently research, explore, and master unfamiliar technologies, tools, and processes.
Ability to work independently, take ownership of assignments, and contribute effectively to a highly collaborative, fast-paced team.
Proficiency with Microsoft 365, including SharePoint, Teams, Outlook, Word, Excel, and PowerPoint.
Familiarity with Webex or similar conferencing platforms, spreadsheets, and databases.
Aptitude and enthusiasm for learning technologies such as Learning Management Systems (LMS), cyber ranges, simulation platforms, and other digital training environments.
Practical familiarity with AI-powered tools and willingness to explore emerging AI capabilities, applying them responsibly to research, content development, data analysis, troubleshooting, and workflow improvement while maintaining appropriate security, privacy, and accuracy standards.
Working familiarity with cybersecurity concepts and terminology, or demonstrated ability and willingness to acquire this knowledge quickly; advanced cybersecurity expertise is not required.
Ability to meet the requirements for a federal Public Trust position.

Nice To Haves

Experience in training operations, program or project coordination, event management, or technical support is preferred.
Familiarity with federal government contracting environments, client expectations, and associated documentation and security requirements is a plus.

Responsibilities

Own and update assigned delivery checklists, milestones, action trackers, and readiness records.
Verify course links, schedules, materials, rosters, facilitator resources, platform access instructions, and documented contingencies.
Coordinate routine facilitator practice sessions, readiness checks, and logistical follow-up with team members.
Monitor assigned Webex or in-person training events and help troubleshoot common access, audio/video, materials, or platform issues within approved procedures.
Serve as a first-line contact for facilitators and learners, document incidents, and promptly escalate technical failures to the appropriate specialist.
Support participant communications, attendance tracking, event documentation, and continuity measures during disruptions.
Assist with Webex event setup, announcements, registrations, learner communications, and post-event reconciliation in coordination with event management.
Support approved basic LMS course checks, user access validation, and issue routing.
Maintain current files, naming conventions, version control, SharePoint resources, and the Training Command Center.
Help coordinate user testing, including schedules, instructions, access, and structured feedback.
Test course links, user instructions, and routine learner workflows; document defects and verify fixes with responsible owners.
Collect and validate attendance, evaluation, assessment, and delivery data; assist with AAR inputs, routine reports, and Access database updates under review.
Identify repeatable workflow problems and help maintain checklists, templates, SOPs, and job aids.
Participate in cross-training and act as a trained backup for selected events, delivery, and platform-support tasks.
Contribute to shared course quality control, learner service, accessibility awareness, and continuous improvement.