Training Officer (1232)– Learning & Organizational Development - Human Services Agency (167689)

City and County of San Francisco • San Francisco, CA

9h • $113,880 - $149,110

About The Position

The 1232 Training Officer performs journey-level work in the design and development of training curriculum, delivers and facilitates in-person and virtual training, and provides coaching and mentoring programs for City and County employees, supervisors, and managers. The position works under the direction of the Learning and Organizational Development Manager at the San Francisco Human Services Agency.

The role determines training needs, creates and maintains learning programs and materials, evaluates training effectiveness, coordinates training activities, and collaborates with presenters, partners, leadership, and departmental stakeholders. It also supports accessible and equitable learning environments, training logistics, quality control, reporting, and Train-the-Trainer programs. The position is a permanent civil service role with regular work hours.

Requirements

• Possession of a baccalaureate degree from an accredited college or university, or qualifying additional experience substituted on a year-for-year basis; 30 semester units or 45 quarter units equal one year of experience.
• Two years of verifiable experience designing, organizing, and conducting employee training programs, subject to the stated substitutions.
• A Master of Arts degree may substitute for one year of the required experience.
• Verifiable experience teaching adults and developing lesson plans may substitute for the required experience on a year-for-year basis.
• Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

Nice To Haves

• Experience developing and delivering training programs designed specifically for leaders.
• Experience applying adult learning principles and instructional design methodologies.
• Skill facilitating in-person and virtual learning for diverse audiences.
• Proficiency with learning management systems and digital training tools.

Responsibilities

• Determine training needs, develop and deliver course content, evaluate training effectiveness, and maintain curriculum and materials in alignment with current laws, rules, and regulations.
• Design learning programs and materials; maintain and update training resources; and coordinate development activities with presenters and partners, communicating requirements and deadlines and supporting participants.
• Deliver and facilitate training across multiple modalities, lead activities, mentor participants, and promote equitable and accessible learning environments.
• Review, research, and improve training materials, assessments, content, and related processes through collaboration and quality control.
• Evaluate training programs by assessing learning outcomes, tracking participation, gathering and analyzing feedback, facilitating workshops and related events, maintaining records, recommending improvements, and preparing reports.
• Schedule and reserve training spaces, prepare materials, oversee technology setup, and ensure compliance with organizational processes.
• Communicate and collaborate with leadership, departmental partners, and the Learning and Organizational Development Manager to share updates, report progress, and align work with organizational goals.
• Participate in Train-the-Trainer programs, model effective instructional techniques, support colleagues, and help ensure consistent, high-quality learning experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level