Training Officer 2

Arizona Department of Administration•Phoenix, AZ

5d•Hybrid

About The Position

The Arizona Department of Economic Security (DES), Division of Benefits and Medical Eligibility (DBME), is hiring a Training Officer 2 for the Program Support Administration in Somerton, Arizona. The position provides instructor-led training throughout the state on DBME/FAA topics for new hires and Benefits Eligibility Specialist staff with identified skill gaps. Training may be delivered virtually, and the position may offer remote work within Arizona based on business needs and continued performance. Remote work is a management option and may be ended at the agency’s discretion. The Training Officer prepares and delivers courses, facilitates learning and development activities, mentors and coaches staff, and helps ensure the quality and consistency of training materials. The role coordinates with business partners and customers, advises DBME on FAA eligibility practices and skills, contributes to training development, and participates in committees and projects. It also includes administrative duties and other work assigned by the supervisor or Training Manager.

Requirements

Knowledge of computers, Google Gmail and Calendar, Google Suite, and Microsoft Office products.
Knowledge of writing and proper grammar, punctuation, spelling, syntax, and sentence structure.
Knowledge of adult learning principles; federal and state laws, regulations, policies, and procedures; customer service and communication principles; project planning; collaboration and social media platforms such as SharePoint; and training delivery principles, practices, techniques, and tools.
Basic working knowledge of training technologies such as learning management systems and survey instruments, and of management and leadership principles.
Skills in customer service, coaching, interpersonal relations, verbal and written communication, problem-solving, reporting, organization, training delivery, conflict management, and supervision.
Ability to adapt to change, maintain customer focus, use initiative, manage time efficiently, set and achieve high work standards, coach others, make sound decisions, collaborate, manage conflict, delegate, and work independently.
Successfully pass a background and reference check; employment is contingent on completion and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or using a vehicle is an essential job function for state business, meet the applicable driver’s license requirements.

Nice To Haves

Bachelor’s degree or higher in an applicable field such as Human Resources Development, Adult Education, Psychology, or English.
One year of experience training adult learners as a full-time trainer responsible for instruction and group/team facilitation.
Knowledge of the Phillips ROI model for evaluation.

Responsibilities

Train division staff throughout the state on DBME/FAA topics, including learning course material, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities.
Deliver training in virtual platforms and facilitate meetings, workshops, and other synchronous learning and development activities.
Provide reports on training delivery, student evaluations, and attendance.
Mentor and coach DBME staff as needed, and advise DBME regarding FAA eligibility practices and skills.
Coordinate with business partners and customers to meet organizational training needs and suggest development for Benefits Eligibility Specialist training.
Assist with the creation and revision of training materials and courseware; evaluate training aids and resources for use across divisions.
Ensure training materials align with course objectives and DES standards, and make recommendations to Division management.
Perform administrative work, including status reports, project plans, correspondence, meetings, training and professional development, and committee or work-group participation.
Serve on committees and teams affecting DBME/FAA training delivery or design, provide facilitation services as needed, and complete other projects as assigned by the supervisor or Training Manager.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Remote work may provide improved work/life balance, higher job satisfaction, and productivity; remote work is a management option, not an employee entitlement.