TRAINING OFFICER 2

Arizona Department of Administration•Phoenix, AZ

6d•Hybrid

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Training Officer 2 to provide instructor-led training throughout Arizona for DBME/FAA courses. The role trains new hires and Benefits Eligibility Specialist staff who have identified skill gaps. It may offer remote work within Arizona, based on business needs and continued achievement of performance measures; remote work is a management option and may be ended at the agency’s discretion. The Training Officer prepares and delivers training, including learning course material, attending Train the Trainer workshops, gathering materials, traveling to statewide class sites, and setting up facilities. The position facilitates synchronous learning and development activities, provides mentoring and coaching, and supports course development and revision. It also evaluates training resources and delivery, reports on student evaluations and attendance, advises DBME on FAA eligibility practices, coordinates with partners and customers, and participates in committees, teams, and other projects as requested.

Requirements

Knowledge of computers, Google Gmail and Calendar, Google Suite, and Microsoft Office products.
Knowledge of writing, including grammar, punctuation, spelling, syntax, and sentence structure.
Knowledge of adult learning principles.
Knowledge of federal and state laws, regulations, policies, and procedures.
Knowledge of customer service and communication principles.
Knowledge of evaluation; the Phillips ROI model is preferred.
Knowledge of project planning concepts and practices.
Knowledge of collaboration and social media platforms, such as SharePoint.
Knowledge of training delivery principles, practices, techniques, and tools.
Basic working knowledge of training-related technologies, such as learning management systems and survey instruments, and of management and leadership principles.
Skills in customer service, coaching, interpersonal relations, verbal and written communication, problem-solving, reporting, organization, training delivery, conflict management, and supervision.
Ability to adapt to change and new situations, maintain customer focus, use initiative, manage time efficiently, and set and achieve high work standards.
Ability to coach others, make sound decisions, collaborate effectively, manage conflict, delegate, and work independently.
Successfully pass a background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Meet driver’s license requirements if driving or using a vehicle is an essential job function.

Nice To Haves

Bachelor’s degree in business or public administration, social or behavioral science, or another acceptable field from an accredited college or university, and three years of experience in the training field; alternatively, a master’s degree in one of these fields and one year of required experience.
Additional experience in training administration or a position involving responsibility for a formal training program may substitute for required education on a month-for-month basis.
Knowledge of the Phillips ROI model.

Responsibilities

Train division staff throughout Arizona on DBME/FAA topics.
Prepare and deliver courses by learning new material, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities.
Provide reports on training delivery, student evaluations, and attendance.
Facilitate meetings, workshops, and other synchronous learning and development activities.
Mentor and coach DBME staff as needed.
Coordinate with business partners and customers to meet organizational training needs.
Advise DBME regarding FAA eligibility practices and skills, and suggest improvements to BES training development.
Serve on committees, teams, and workgroups related to DBME/FAA training delivery and design.
Assist with the creation and revision of training materials and courseware.
Evaluate training aids and resources, including videos, audio tapes, job aids, exercises, and training instruments; ensure alignment with course materials, objectives, and DES standards, and make recommendations to Division management.
Complete routine administrative work, including status reports, project plans, correspondence, meetings, and professional development activities.
Complete other projects as requested by the supervisor or Training Manager.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.