Training Officer 2

Arizona Department of Administration•Phoenix, AZ

7d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated Instructional Designer to join the Division of Business Services - Office of Professional Development (DBS-OPD). This role is responsible for developing an agency-wide training curriculum for the Division of Developmental Disabilities (DDD) employees. The position involves designing, developing, implementing, revising, and evaluating courseware to meet industry and departmental standards, as well as identified performance goals and business objectives. The Instructional Designer will collaborate with Division leadership on employee training and development, coordinate computer-based training, and conduct needs assessments through surveys and meetings. This role also involves researching policies, guidelines, and legal requirements, developing educational goals, and preparing audio-visual materials. The position may offer remote work within Arizona, depending on business needs and performance.

Requirements

Adult learning principles
Principles of employee development and training
Nature of the learning process
Trends in employee training
Training strategies and methods
Administrative and management theory and practices
Customer service and team building
Group dynamics and facilitation
Establishing and maintaining effective working relations with individuals, groups, and other agency representatives
Planning, organizing, implementing, and coordinating training
Evaluating and improving training materials and courses
Maintaining large volumes of information about complex programs
Problem analysis, research, and resolution
Oral and written communication
Using computer applications, Microsoft Office, Gmail, and G Suite applications
Ability to work independently
Ability to monitor and adjust work plans
Ability to learn State and Federal guidelines, policies, procedures, and rules related to Division services
Ability to become knowledgeable in mainframe case management and related performance measures
Ability to interpret legal documents, specifically, court orders
Valid class-appropriate driver’s license (if driving is an essential function)
Completion of all required driver training and successful passing of driver’s license record checks (if driving is an essential function)
Acceptable driving record (if driving is an essential function)
Statutorily required liability insurance (if operating a personally owned vehicle on state business)
Successful background and reference checks
Successful completion of the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

Bachelor's degree or higher in an applicable subject area, such as Human Resources Development, Adult Education, Psychology, English, or similar field.
One years' experience training adult learners as a full time trainer responsible for instruction and group/team facilitation.

Responsibilities

Designs, develops, and revises courses for delivery in a variety of media to all DDD employees.
Uses instructional-systems design model to ensure effective training, and uses training technology to develop and deliver learning products.
Identifies training needs on an ongoing basis through needs assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff.
Evaluates training to assess training impact.
Communicates evaluation data to stakeholders and modifies training based on evaluation data.
Researches Division policies and procedures, State and Federal guidelines, databases, legal requirements and services, and knowledge and skills levels needed for course development.
Researches and drafts training.
Assesses change for present and future needs to develop educational goals and objectives.
Initiates related curriculum, instructor guides, reports, and correspondence materials.
Prepares audio and visual materials, as needed, related to the assigned training area.
Participate in meetings, special projects and/or committees determined by the supervisor or DDD management.
Performs routine administrative tasks in support of own work.
Works with technical expert in assigned area of training and assists to ensure training goals are met.
Interviews subject matter experts on organizational requirements and performance measures.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid annual and sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Improved work/life balance
Higher job satisfaction
More productive work environment (due to remote work option)