Training Officer

International Rescue Committee•Phoenix, AZ

2d•$70,000 - $85,000•Remote

About The Position

The IRC is seeking a Training Officer for Switchboard, a project that provides training and capacity-building services to service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. The Training Officer will be responsible for leading the development and delivery of capacity-building initiatives related to newcomer and refugee services. This role includes providing training and technical assistance to service providers to support them in addressing the general resettlement and case management needs of refugees and newcomers. This role requires prior direct service experience working with clients, subject matter experts, and/or partners to develop culturally responsive service plans to address individual and family client needs utilizing a broad range of approaches, including client-centered, strength-focused, and trauma-informed to meet the social, safety and stability of newcomers. This staff will be responsible for producing and maintaining high-quality performance by collaborating with experts, designing effective resources, and facilitating learning experiences that contribute to improving outcomes for children, adults, and families.

Requirements

Master’s Degree in a relevant field, such as Master of Social Work (MSW) or equivalent experience.
Minimum 6 years of direct service experience with refugees and/or other ORR-eligible populations
Experience providing training and/or technical assistance to build the capacity of refugee service providers
Experience providing client-centered, trauma-informed, and strength-based services for refugees
Experience providing pre- and post-arrival services to newcomer clients, supporting their access to educational, financial, medical, social, and community resources while promoting self-sufficiency
Working knowledge of programs and services related to client-centered services for refugees and newcomer families
Excellent verbal and written communication skills, with fluency in English; including engaging public speaking abilities
Self-starter with ability to work both independently and collaboratively as a part of a team
Capacity to give and receive constructive feedback
Strong organizational and project management skills, with the ability to manage multiple competing deadlines and efficient time management
Adequate technology literacy including intermediate knowledge of MS Office Suite (Teams, Word, PowerPoint, Excel), and Zoom, with adaptability to learning new and innovative technology.
Strong attention to detail
Fluent in written and spoken English.

Nice To Haves

Licensed Clinical Social Worker (LCSW), Master of Social Work (MSW), or equivalent experience
Direct service work experience in refugee and newcomer education services
Lived experience with forced displacement or shared background with newcomer populations
Experience managing external subject matter experts and/or consultants
Experience contributing to project M&E (data collection, management, and reporting)
Experience with evidence-based programming

Responsibilities

Develop and deliver training related to refugee and newcomer services, to include webinars, self-paced, e-learning courses, online certificate courses, in-person training, etc.
Provide consultation, guidance, and recommended resources via email and/or virtual meetings to refugee service providers across the U.S., in response to questions and technical assistance requests
Produce written learning resources including blog posts, information guides and toolkits
Incorporate feedback from internal and external reviewers
Lead development of multimedia resources, including e-learning modules, videos, and podcasts, in collaboration with colleagues across teams
Coordinate a monthly community of practice focused on refugee and newcomer emerging topic needs
Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.
Ensure related trainings and learning resources are developed and delivered on time and on budget.
Use effective communication and collaborative skills with a wide range of stakeholders
Manage external subject matter expert/consultant relationships and project plans as they contribute to the development of related TTA.
Oversee tracking of related TTA outputs and outcomes against targets (materials developed, trainings delivered, individuals participating, etc.)
Together with Training Officers and Switchboard’s M&E team, review and analyze feedback data from related TTA participants
Oversee provision of inputs into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
Other duties as assigned

Benefits

10 paid sick leave
10 U.S. holidays
20-25 generous paid time off based on role and tenure
medical insurance starting at $163/month
dental starting at $6.50/month
vision starting at $5/month
flexible spending accounts (healthcare, dependent care, and commuter)
a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
disability and life insurance
an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.