Training Manager - QSRD

Leap Brands•Youngstown, OH

27d•$60,000 - $85,000

About The Position

The Training Manager oversees training and development across multiple quick-service restaurant locations. This hands-on leader develops team members, trains General Managers and restaurant leaders, maintains consistent operating standards, and prepares employees to deliver excellent customer service. The role works alongside restaurant teams to turn company procedures into practical training and to strengthen performance, employee retention, operational consistency, and profitability.

Requirements

At least 3 years of restaurant management experience, preferably in QSR or fast-casual operations.
Previous experience as a Training Manager, Training General Manager, Certified Training Manager, or multi-unit restaurant leader.
Strong understanding of restaurant operations, including food safety, customer service, labor management, food cost, and speed of service.
Proven ability to train, coach, and develop employees and restaurant managers.
Excellent communication, organization, and leadership skills.
Ability to travel between restaurant locations as needed.
Comfort working in a fast-paced environment and providing hands-on field training.

Nice To Haves

Experience supporting new restaurant openings or training multiple locations.

Responsibilities

Develop, implement, and maintain training programs for new hires, team members, Shift Managers, Assistant General Managers, and General Managers.
Oversee onboarding and ensure new employees are trained on company procedures, food preparation, customer service, and safety standards.
Work with restaurant leadership to identify training needs and improve operational performance.
Visit restaurants to evaluate training effectiveness, observe daily operations, and ensure consistent execution of company standards.
Train and coach restaurant managers on leadership, employee development, scheduling, labor management, food cost control, and customer service.
Support new restaurant openings by coordinating training schedules, preparing teams, and ensuring employees are ready for opening day.
Develop training materials, standard operating procedures, and resources to support consistent execution across locations.
Monitor training progress, employee performance, certification completion, and leadership development.
Identify high-potential employees and prepare them for advancement into management positions.
Partner with Operations and Human Resources to improve employee retention, performance, and training effectiveness.
Ensure compliance with food safety, sanitation, health regulations, and company policies.
Provide ongoing coaching and follow-up to ensure training improves restaurant performance.