Training Manager

EagleView•Remote US, UNAVAILABLE

5h•Remote

About The Position

The Training Manager in our department will lead our customer facing training team. The Training Manager oversees a team of Training Specialists responsible for delivering high-quality customer training and education experiences. This role is accountable for the strategic execution of training programs that support product adoption, customer success, and internal enablement. As a player-coach, the Training Manager leads by example, manages day-to-day operations, and fosters a culture of continuous improvement. The ideal candidate is a strong communicator, coach, and project manager who thrives on cross-functional collaboration and creating scalable, impactful learning solutions.

Requirements

5+ years of experience in training, adult learning, or learning & development.
Bachelor’s Degree in Education, Business, Communications, or related field (or equivalent experience).
Strong people leadership skills with experience mentoring and coaching.
Strong communication skills with the ability to influence across teams and present effectively to peers, stakeholders, and senior leadership.
Proven ability to design and implement training strategies across multiple delivery formats.
Proven ability to translate business objectives into actionable team direction.
Ability to assess quality of work across direct reports, implement process improvements, and manage performance expectations.

Nice To Haves

2+ years in a people leadership role.
Proficiency with training and communication tools such as LMS platforms, Zoom, HubSpot, SurveyMonkey, and Salesforce.
Experience identifying and mitigating project risks.
Experience implementing scalable team processes and advocating for efficiencies that drive long-term results.
Experience utilizing AI solutions to improve team efficiencies and optimize data and processes.
Deep understanding of instructional design, adult learning methodologies, and L&D process improvement.

Responsibilities

Hire, onboard, and manage team headcount in alignment with department goals and business growth.
Lead, coach, and develop a team of training professionals across varying experience levels; fostering performance, engagement, and career growth.
Communicate and educate the team on company objectives, policy changes, and business priorities.
Provide hands-on support with training delivery, content development, and key initiatives as needed.
Manage workload prioritization, team scheduling, and resource planning for training delivery and content development.
Collaborate with Product, Marketing, Sales, and other departments to ensure training programs align with product launches and business objectives.
Evaluate team performance and training effectiveness using data-driven metrics and feedback loops.
Establish and maintain standards for training documentation, tools, and delivery methods
Review training recaps, training dashboards and survey feedback to identify follow-up opportunities.
Identify gaps in training processes and implement improvements to drive efficiency, scalability, and quality.
Drive cross-functional projects related to product training, onboarding, or customer education campaigns.
Stay current on industry trends, learning technologies, and best practices; recommend and implement enhancements to modernize training delivery.
Support new product testing and provide input on usability from a customer training perspective
Annual professional development required.
Other duties as assigned.