Training Manager

Brunswick Corporation•Menomonee Falls, WI

1d•Hybrid

About The Position

The Training Manager will oversee Navico Group’s training program in the Americas Region while maintaining a strong partnership with EMEA and APAC. This position will establish training programs for external stakeholders, including Technical Support, Warranty and Field Service teams as well as, dealers, OEMs and service center technicians. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

Bachelor’s degree in Human Resource Development, Education, Instructional Design, Business Administration, Communication, or related field.
5+ years of experience in service training, curriculum design, adult education, service operations, support or sales roles.
Ability to travel.
Familiarity with modern and traditional training methods
Excellent leadership and motivational skills
Ability to translate technical product knowledge into learner-friendly curricula
Ability to plan and manage time
Advanced database and computer skills
Strong verbal and written communication skills
Excellent decision-making and problem-solving skills
Good collaboration and teamwork skills

Nice To Haves

Experience with video recording, multi-media training tools, and e-learning authoring tools
Experience managing training budgets, resourcing plans, and vendor partnerships
Familiarity with train-the-trainer models
Experience working across global regions

Responsibilities

Play a key role in establishing the vision and strategy for the Navico Group training strategy.
Identifying customer training opportunities by closely partnering with sales and service teams and develop new curriculum/modify existing curriculum to respond to needs.
Ensure curriculum meets industry best practices with clear learning objectives, facilitator guides, reference materials, activities/practice exercises, etc.
Provide leadership, coaching, and direction to a team of trainers, ensuring capability, capacity, and engagement to deliver high-impact training across regions and brands.
Prioritize training opportunities, ensuring high quality of service, and training quality assurance.
Continually seek ways to embed skills and application knowledge in the networks.
Develop and administer annual business plans and operating budgets to support achievement of strategic objectives.
Partner with Business Unit Teams to ensure timely delivery of content in support of product launch.
Partner with Navico Group product experts to ensure resources are in place to deliver at highly professional quality levels.
Partner with Service team leaders to create impactful KPI’s, measure, and adjust strategy to improve customer experience and ability to service Navico Group Products.
Review work of direct reports; develop and mentor talent; responsible for performance evaluations and personnel issues.
Coordinate best training practices across all Navico Group Brands and Regions.
Establish and administer metrics to track program performance and progress to divisional goals.