Training Manager

Microsoft•Atlanta, GA

16h•Hybrid

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) organization powers the infrastructure behind our cloud services. Our global portfolio includes more than 200 datacenters across 32 countries, supporting millions of servers. This foundation is built and managed by skilled experts who enable services for over 1 billion customers and 20 million businesses in more than 90 countries worldwide. We’re seeking a Training Manager to lead and evolve technical training programs across datacenters within your area of responsibility. In this role, you’ll assess workforce training needs, manage technical training delivery, and engage your team in procedural change management efforts. You’ll apply project and program management principles to track, evaluate, and report on training outcomes, while developing your own leadership capabilities and coaching trainers in their career growth. Location and work‑from‑home flexibility are available based on team distribution and time zone coverage. As a CO+I Training Manager , you’ll play a critical role in supporting the foundational technologies behind Microsoft’s online services, including Azure, Bing, Office 365, Xbox, and OneDrive. CO+I is deeply committed to personal and professional development, offering opportunities such as career rotation programs, diversity and inclusion learning, and professional certification pathways. Environmental sustainability and operational efficiency are central to our datacenter strategy. As we continue to grow and adapt to evolving business needs, we remain focused on delivering secure, reliable, and responsible cloud infrastructure at global scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We operate with a growth mindset, innovate to create impact, and collaborate to reach shared goals. Guided by our values of respect, integrity, and accountability, we strive to foster an inclusive culture where everyone can thrive—at work and beyond.

Requirements

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or a related field AND 4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or related field AND 8+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
1+ year(s) people management and/or informal/indirect team leadership experience.
1+ year(s) experience working in a consulting or related environment.
2+ years experience using AI technologies in workstreams.
3+ years experience working with program managers, technical specialists, operations managers, and executives across the full spectrum of a Global operations organization.
2+ years Hands-on experience in managing a technical team maintaining datacenter IT infrastructure or critical facilities operations.
Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS).
Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management.

Responsibilities

Manage a team of trainers while embracing Microsoft's culture of "Model, Coach, Care".
Deliver success through team empowerment, leading by example through individual development and personal accountability while coaching trainers on developing their own capabilities.
Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training operations managers.
Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues.
Structure site training delivery strategies using technical knowledge of adult learning principles and building relationships with business partners.
Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences to ensure a quality learning environment and relevance for technologies or common challenges in the live environment.
Monitor team engagement with learners and ensure alignment with global and local learner goals (e.g., internal and external learner partnership).
Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners, customers, peer GTO teams, and industry leaders.
Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals in the datacenters.
Embody our culture and values.