Training Manager

Sodexo Careers•Pomona, NJ

2d•Onsite

About The Position

Sodexo is seeking a motivated and dynamic Training Manager to join our team at AtlantiCare Health System in New Jersey. This critical role supports the ongoing development and compliance of both AtlantiCare and Sodexo staff, helping to ensure the highest standards of service and performance are consistently met. The Training Manager will play a key role in supporting multiple departments, including: Food & Nutrition Services, Environmental Services, Facilities Management, Patient Transport, Biomedical Services (BioMed), and Dietitian Teams. This position is ideal for someone passionate about learning and development, with strong organizational and communication skills, and a commitment to excellence in healthcare service delivery. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

Work history within healthcare demonstrating strong employee engagement leadership skills.
Previous training experience.
Ability to work collaboratively.
Passion for patient services and care.
Professional communication and interpersonal skills.
Strong organizational and project management abilities.
Experience conducting audits, analyzing data, and implementing process improvements.
Bachelor’s Degree or equivalent experience.
3 years minimum management experience.
3 years minimum functional experience in training.

Responsibilities

Design, implement, and monitor comprehensive training programs for frontline staff and management in patient services.
Develop and deliver onboarding programs.
Observe and shadow staff to ensure training protocols are being followed and provide feedback for improvement.
Conduct regular rounding on patients to assess satisfaction.