Training Manager

Saige Partners • Anoka, MN

3d • Onsite

About The Position

Our Anoka client is seeking to add a NEW Training Manager to their team. This position ensures all training programs are structured, current, engaging, and performance-focused through the company’s Learning Management System (LMS). The Training Manager works closely with leadership and franchise support teams to deliver scalable, high-impact learning experiences that strengthen operational consistency, technical excellence, and franchise growth. The ideal candidate is an organized, collaborative leader with strong instructional design capabilities, operational awareness, and the ability to translate complex information into practical, accessible training for diverse audiences. This role combines strategic program development with hands-on facilitation and coaching, both virtually and on-site. This is a Direct Hire role.

Requirements

• Experience designing, developing, and managing training programs in a franchise, multi-location, or similarly complex operational environment.
• Strong experience administering and optimizing Learning Management Systems (LMS).
• Proven ability to simplify technical, operational, or procedural concepts into engaging and practical learning experiences.
• Demonstrated leadership, coaching, and people development experience.
• Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Strong verbal and written communication skills with confidence facilitating training for diverse audiences.
• Ability and willingness to travel overnight up to 25% of the time.

Nice To Haves

• Familiarity with environmental testing, industrial hygiene, restoration, or related technical industries.
• Experience working within franchise or multi-unit business models.
• Background in instructional design, adult learning principles, or curriculum development methodologies.
• Experience training users on proprietary software platforms or operational systems.
• Familiarity with accreditation standards, licensing requirements, or regulated technical environments.

Responsibilities

• Own and manage the company Learning Management System (LMS), ensuring all training content is organized, current, and aligned with operational standards.
• Design and enhance structured learning pathways across multiple business functions, including onboarding, franchise operations, sales, scheduling, accounting, technology systems, and technical field training.
• Create and maintain training materials, assessments, SOP-based resources, job aids, and learning documentation.
• Evaluate training effectiveness using learner feedback, assessments, completion data, and operational outcomes, implementing improvements as needed.
• Ensure training programs remain scalable, engaging, and aligned with evolving business priorities.
• Lead onboarding and operational training for franchise owners and new employees across the network.
• Develop and maintain curriculum covering: New employee onboarding, Franchise owner development, Sales and marketing, Scheduling and customer intake, Accounting and finance operations.
• Ensure all content reflects current systems, tools, processes, and operational expectations.
• Develop and maintain training programs for the company’s technology platforms and operational systems.
• Partner with leadership and operations teams to ensure training remains aligned with software updates, process improvements, and new feature rollouts.
• Build learning experiences that drive true system competency and operational efficiency.
• Oversee technical training programs for field technicians and environmental professionals across the franchise system.
• Ensure training aligns with company SOPs, accreditation standards, and applicable regulatory requirements.
• Coordinate hands-on shadowing and field training experiences to support successful technical onboarding.
• Collaborate with leadership to integrate state licensing and credentialing requirements into technical training pathways.
• Plan, schedule, and facilitate training through multiple delivery methods, including: Virtual LMS-based training, Live remote instruction, In-person headquarters training, On-site franchise training and coaching.
• Coordinate training calendars and ensure timely access to required learning programs.
• Travel to franchise locations as needed to deliver training, provide coaching, and assess field performance.
• Supervise and develop the Technical Support Specialist through coaching, mentorship, and performance management.
• Foster a collaborative, service-oriented, and high-performance training culture.
• Lead with a hands-on, solutions-focused mindset and provide support wherever needed.
• Maintain accurate LMS records and training documentation for all learners and programs.
• Provide regular reporting on training completion, learner progress, curriculum effectiveness, and assessment outcomes.
• Deliver clear, actionable feedback to franchise owners and leadership regarding employee development and training progress.
• Partner closely with operations, franchise support, and leadership teams to identify training gaps and improve learning outcomes.
• Engage proactively with franchise owners and teams to understand operational challenges and evolving training needs.
• Maintain professional, confident, and approachable communication with internal teams, franchise owners, and external stakeholders.
• Reinforce a mission-driven culture focused on service, responsiveness, and operational excellence.
• Perform additional duties as assigned.

Benefits

• This role offers the opportunity to shape the growth, consistency, and long-term success of a national franchise network through impactful training and development programs.
• The Training Manager plays a central role in building operational excellence, strengthening technical capabilities, and supporting franchise teams across the organization.
• You’ll join a collaborative, mission-driven leadership team committed to continuous improvement, innovation, and delivering meaningful support to franchise owners and employees nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed