Training Manager, WMS

DSV•Austin, TX

1d•$82,000 - $103,000

About The Position

The DSV WMS Training Manager is responsible for implementing and delivering training in Warehouse Management Systems (WMS) and supporting processes at DSV Contract Logistics sites. The role provides functional and business-process expertise within multidisciplinary project teams and ensures high-quality, timely deliverables. Activities are based out of a DSV Solutions cluster in the region, with expected travel of 60% to 80%, including domestic and international travel.

Requirements

High school diploma or GED.
At least 2 years of experience working in a project-based environment.
Excellent communication, presentation, and organizational skills.
Strong, energetic personality and ability to communicate with both operations and management.
Proficiency in one or more WMS.
Proficiency with the MS Office Suite.
English reading, writing, and verbal skills.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
High degree of independence and self-direction.
Ability to articulate and express opinions.
Readiness to travel, including on short notice, domestically and internationally, including Europe.
Valid driving license.

Nice To Haves

Bachelor’s degree in a relevant discipline, or an equivalent combination of education and work experience.
Extensive knowledge of warehouse processes and supporting system landscapes.
3–5 years of experience with JDA WMS (Dispatcher preferred) or other major WMS products.
Strong logistics and/or supply chain management process understanding.
Experience working on small, fast-paced project teams.
SQL proficiency.
Spanish reading, writing, and verbal skills.

Responsibilities

Plan and deliver on-site training throughout the AMER region.
Facilitate online training.
Present confidently to audiences.
Continuously improve training and training materials.
Organize training calendars and coordinate training with local sites.
Cooperate with engineering on WMS setup.
Provide on-site go-live support and after-care.
Test training programs.
Maintain current revisions of training materials.
Administer tests and record exam results in the central database.
Train key users and end users on designed processes and functionality.
Create functional designs for internal and external reports and documents.
Serve as gatekeeper for warehouse process standardization.
Provide regularly scheduled project updates to internal and external stakeholders.
Promote best practices and standardization to internal and external parties.
Build and maintain stakeholder relationships to understand and anticipate customer needs for specific projects.
Perform other duties assigned by management in support of special projects, implementations, and process improvements.