Training Manager

Goodwill of the Olympics & Rainier Region•Tacoma, WA

68d•$34 - $37•Hybrid

About The Position

The Training Manager provides operational leadership and continuous improvement for workforce training programs across Goodwill's licensed Vocational School and workforce development system. This position supervises training staff and ensures programs deliver measurable outcomes, including credential attainment, employment, retention, and career advancement. The Training Manager collaborates with the business development team to align training with labor market demand and employer needs, while ensuring academic standards and contract requirements are maintained. Working closely with career navigators, employers, community partners, and leadership, this role supports participant success from enrollment through employment while advancing Goodwill's mission and workforce development goals.

Requirements

Bachelor’s degree or equivalent experience
5+ years of workforce development, education, training, or vocational program experience.
3+ years of supervisory experience leading instructional or workforce development teams.
Experience managing staff responsible for employment, training, or educational outcomes.
Strong knowledge of workforce development systems and career pathway models.
Experience aligning training with labor market demand and employer needs.
Understanding of adult learning principles and instructional best practices.
Experience serving Opportunity Youth and individuals with barriers to employment.
Experience using data to improve performance and outcomes.
Strong leadership, communication, coaching, and problem-solving skills.
Knowledge of WTECB, OSPI, Open Doors, workforce contracts, or similar regulatory frameworks.
Valid driver's license and reliable transportation
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret hard data and metrics.
Ability to write creatively and articulately with an emphasis on tact and diplomacy.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
Ability to apply concepts of basic algebra when working on spreadsheets.
Ability to create and manage departmental budget.
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
Comprehensive understanding of all aspects of the Training Manager.
Washington State Driver’s License required
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.
Regularly required to sit, talk, hear and type.
Occasionally required to stand; walk and reach with hands and arms.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.

Nice To Haves

Teaching certification recognized by Washington State.
Experience managing licensed Vocational School programs.
Experience with accreditation and regulatory compliance.
Experience in high-demand workforce sectors such as technology, digital skills, environmental careers, healthcare, manufacturing, logistics, or skilled trades.
Knowledge of workforce funding streams and performance accountability systems.
Bilingual or multilingual proficiency is highly desirable.

Responsibilities

Supervise, coach, and support trainers, instructors, volunteers and lead training staff.
Manage day-to-day workforce training operations across multiple locations and virtual environments.
Lead implementation of academic and workforce training strategies and initiatives.
Ensure consistent, high-quality training delivery, instructional standards, and participant experiences.
Conduct classroom observations and evaluate training effectiveness.
Foster a culture focused on employment outcomes, accountability, customer service, and student success.
Provide ongoing coaching, professional development, and performance management for staff, including a focus on how our AEDI values translate into the classroom through our staff development.
Establish and monitor performance goals related to enrollment, completion, credential attainment, employment, and retention.
Ensure employability skills, career readiness, and workplace expectations are embedded throughout training programs.
Partner with internal teams and employers to support participant transitions into employment.
Promote equitable access, inclusive learning environments, career pathway awareness and employment opportunities for participants' success.
Monitor attendance, engagement, retention, and completion across training programs.
Monitor participant and program outcomes, implementing improvement and intervention strategies to address performance gaps and barriers impacting training, employment, and overall success.
Collaborate with employers, business engagement staff, and community partners to align training with workforce needs.
Support the development of employer partnerships, internships, work experiences, apprenticeships, and job placement opportunities.
Maintain awareness of labor market trends and ensure training programs remain responsive to industry demand.
Gather employer feedback and incorporate recommendations into program improvement.
Represent Goodwill at workforce development meetings, industry groups, employer events, and community partnerships.
Ensure all training includes guest speaking, mock interview support and/or other forms of volunteer engagement that support the success of training offered.
Support curriculum continuous improvement.
Ensure training content aligns with industry standards, credential requirements, and employer expectations.
Promote effective instructional practices, educational technology, and innovative learning approaches.
Maintain high standards for participant engagement, classroom management, and instructional quality.
Partner with the Director of Academics and the Strategic Partnerships team on curriculum development, implementation, enhancements, and new training.
Partner with internal teams to ensure compliance with WTECB, OSPI, accreditation, contract, and organizational requirements.
Ensure accurate documentation, attendance tracking, participant records, and outcome reporting.
Maintain audit readiness and support monitoring visits.
Ensure data integrity and effective utilization of systems such as CaseWorthy.
Analyze performance data and feedback to drive continuous improvement and inform decision-making.
Provide regular reports and performance updates to leadership.