Training Manager

Call Federal Credit Union•Glen Allen, VA

11d•Hybrid

About The Position

The Training Manager oversees the design, development, and implementation of company-wide training programs that support organizational objectives and employee development. This role manages the training function, supervises training staff, and ensures all learning initiatives align with business goals. The Training Manager drives continuous improvement in learning strategies, promotes a culture of growth, and ensures delivery of high-quality training experiences across the organization.

Requirements

Associate’s degree in education, Human Resources, Instructional Design, or a related field.
Three years’ experience in training development with one year of supervisory experience.
Two years’ experience in the financial services industry.
Demonstrated expertise in instructional design methodologies (e.g., ADDIE or similar frameworks) and application of adult learning principles to create effective training programs.
Proven ability to design, develop, edit, and review e-learning modules, ensuring accuracy, clarity, and alignment with organizational goals and compliance requirements.
Skilled in multimedia and digital content creation, job aids, and facilitator-led materials.
Strong experience with Learning Management Systems (LMS), including course deployment, tracking, and reporting.
Excellent presentation, facilitation, and communication skills, with the ability to engage diverse audiences and adapt to various learning styles.
Demonstrated people management experience, including coaching, mentoring, and developing training staff or cross-functional team members.
Strong leadership skills with the ability to collaborate cross-functionally and influence stakeholders.
Proven ability to manage multiple complex training projects simultaneously while meeting deadlines.
Strong analytical, problem-solving, organizational, and quality assurance skills.
Acceptable background checks, including credit, criminal, and insurance.

Nice To Haves

Advanced proficiency in Articulate 360 preferred.
Working knowledge of compliance and regulatory training requirements preferred.

Responsibilities

Supervise and provide guidance to the members of the training department.
Assign projects, set priorities, and monitor performance to ensure timely and effective completion of training deliverables.
Conduct regular team meetings, provide coaching and performance feedback, and support professional growth and skill development.
Manage departmental resources, budgets, and vendor relationships related to training programs and technology.
Lead the development, execution, and continuous improvement of comprehensive training programs that support employee growth and organizational objectives.
Collaborate with Subject Matter Experts (SMEs) to maintain up-to-date, relevant, and compliant training content.
Ensure consistency, quality, and accessibility across all training initiatives and delivery methods.
Research and apply best practices in adult learning, instructional design, and leadership development.
Oversee the development and maintenance of internal website support pages for operational assistance and employee learning resources.
Design, assign, and maintain courses within the Learning Management System (LMS), ensuring an engaging and user-friendly experience.
Supervise the creation and distribution of training materials, manuals, and guides.
Evaluate and implement digital tools and technologies to enhance learning efficiency.
Serve as the lead facilitator for high-impact training initiatives.
Conduct in-person and virtual training sessions for employees at various levels.
Coach and mentor trainers, subject matter experts and staff in effective training delivery techniques.
Partner with senior leadership and the VP of HR to align learning initiatives with strategic objectives.
Establish key performance indicators (KPIs) to measure training effectiveness.
Analyze training data and make recommendations for improvement.
Stay current on industry trends, learning technologies and regulatory requirements.
Serve as the organization’s primary training consultant and subject matter expert for learning and development.
Collaborate with department heads, HR, and leadership to identify organizational training needs.
Oversee content development for compliance, leadership, and technical skills training programs.
Support new employee onboarding and orientation programs.
Ensure proper maintenance of training records and compliance with applicable regulations.
Serve as a backup for training roles as needed to ensure operational continuity.
Advocate and demonstrate company brand.
Other duties as assigned.