Training Manager

Sedgwick•Sugarcreek, PA

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. PRIMARY PURPOSE: To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery.

Requirements

Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years systems training experience, three (3) years claims related technical training/instructional development, three (3) years Microsoft Office experience, three (3) years customer service experience, two (2) years internal applications experience, and two (2) years supervisory experience.
Knowledgeable of adult learning methodologies
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to conduct Train-the-Trainer instructions
Ability to identify and link content and delivery of cross-functional subjects as part of the claims management systems training, as appropriate
Excellent problem-solving skills
Ability to adapt to and work effectively with a variety of situations, individuals or groups
Ability to manage multiple, time-sensitive, and occasionally conflicting priorities to meet deadlines
Ability to work in a team environment
Motivation to expand professional expertise
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred.
Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred.
Completion of specialized training in Performance Consulting strongly preferred.

Responsibilities

Assigns projects to systems training staff, directs staff activities.
Responsible for a scalable train-the-trainer process to meet company needs.
Responsible for the process of accepting and assigning training for Sedgwick University.
Manages the trainer customization of current Sedgwick University courseware.
Assists with client implementations for workflow design, training, and support.
Coordinates commitments of training resources.
Performs other duties as assigned.
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.