Training Manager

Hongkong and Shanghai Hotels • Chicago, IL

18d • Onsite

About The Position

The Peninsula Chicago is seeking a Training Manager to support People & Culture operations and help achieve the company’s objectives at its luxury Five-Star, Five-Diamond property on Michigan Avenue in Chicago. The position manages the hotel’s in-house training and development function, partnering with department heads to identify training needs and supporting employee and leadership development across the organization.

The Training Manager develops the annual training plan, administers training policies and programs, facilitates learning in instructor-led, online, and blended formats, and coordinates corporate and legally required compliance training. The role also supports departmental trainers, oversees annual performance appraisals, maintains the Learning Management System and training records, and administers learning and development programs from the Corporate Office. The salary range is $75,000–$85,000 per year, and the role is bonus eligible.

Requirements

• Minimum 3–5 years of Learning & Development experience.
• Experience in training facilitation, leadership development, and employee development programs.
• Experience partnering with department leaders to identify training and performance improvement needs.
• Experience administering and tracking compliance training programs.
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Familiarity with Learning Management Systems and digital learning platforms.
• Strong presentation, facilitation, organizational, and communication skills.
• Ability to work effectively with employees and leaders at all levels of the organization.
• Work authorization in the United States.

Nice To Haves

• Learning & Development experience in a luxury hospitality environment.

Responsibilities

• Manage the in-house training and development function.
• Consult with department heads to identify training needs at all organizational levels, considering industry trends, business objectives, the hotel’s operating philosophy, and workforce requirements.
• Develop the annual Training Plan and schedule training activities according to business needs and operational priorities.
• Formulate and administer training and development policies and procedures, including new-hire orientation, role-specific mandatory training, promotion and career development training, external training, and training library resources.
• Coordinate, facilitate, and track mandatory corporate and legal compliance training, including harassment prevention, bystander intervention, and human trafficking awareness, ensuring timely completion and accurate records.
• Develop and facilitate departmental trainers so they can deliver programs in their areas.
• Design and facilitate instructor-led, online, and blended learning programs.
• Oversee annual performance appraisal processes for line and management employees.
• Maintain and enhance the Learning Management System and training records.
• Administer learning and development programs launched by the Corporate Office.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed