Training Manager (Aviation Cabin Services)

ABM US • Charlotte, NC

11h • $55,000 - $65,000

About The Position

The Training Manager leads a team of trainers and ensures effective delivery of high-volume, instructor-led and hands-on operational training across multiple aviation service lines. The role combines strategic leadership with direct training facilitation as needed, including coaching and developing a small team of trainers.

The manager ensures training programs are delivered consistently across locations and shifts, supporting a safety-driven, operationally ready workforce. The role maintains standardized onboarding, compliance, and skills-based training and partners with operational leaders to identify training needs, maintain regulatory compliance, and support “Day One Ready” performance. Success requires strong leadership, communication, and facilitation skills, as well as effectiveness in fast-moving airport environments.

ABM is a provider of integrated facility, engineering, and infrastructure solutions, serving sectors including aviation. The company describes itself as committed to sustainable solutions and creating smarter, more connected spaces.

Requirements

• Valid state-issued driver's license.
• High school diploma or equivalent (GED).
• 3–7 years of experience in training, workforce development, or operations leadership.
• Proven experience facilitating large-group, instructor-led training.
• Strong leadership, coaching, and team-management skills.
• Excellent facilitation and presentation skills.
• Strong project management, scheduling, and organizational skills.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to thrive in fast-paced, high-volume operational environments.

Nice To Haves

• Experience supervising or coaching trainers or frontline teams.

Responsibilities

• Lead and manage trainers delivering instructor-led, on-the-job, and skills-based training.
• Implement standardized onboarding, compliance, safety, and recurrent training programs.
• Keep training content current, accurate, and aligned with operational requirements; collaborate on curriculum updates and refinements and assist with materials such as presentations and job aids.
• Facilitate engaging in-person training sessions.
• Oversee training schedules, coordination, logistics, and resources, and ensure consistent, high-quality delivery by the training team.
• Coach trainers, provide feedback, oversee performance, identify development opportunities, and support staffing decisions, new-trainer onboarding, and skill development.
• Oversee accurate training-record tracking in organizational and client LMS platforms; review, validate, and distribute completion reports that support audits and compliance.
• Evaluate training effectiveness using assessments, employee performance data, and feedback; track progress and share training outcome insights with leadership.
• Recommend and implement improvements to training processes and delivery methods.
• Partner with operational leaders to align training with business and customer requirements, and collaborate with HR and operations leadership on onboarding and employee development.
• Represent the training function during audits, quality reviews, and client interactions as needed.
• Ensure required safety, regulatory, and HR compliance training is completed on time and maintain accurate records for audits and customer reviews.

Benefits

• May be eligible to participate in a company incentive or bonus program.
• ABM offers a comprehensive benefits package; details are provided through its Team Member Benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED