Training Manager

MV Transportation•Portland, OR

14d

About The Position

The Training Manager manages and supervises the Transit Instruction and Pathway Review programs and coordinates with King County Metro’s Access Paratransit service on the development and implementation of Conditional Eligibility. The role works with other MV Transit Department managers and staff to meet project goals. The manager oversees the Transit Options Department’s staffing, operations, training, performance management, scheduling, payroll, attendance, and service quality. The role develops and updates procedures and training materials, supports staff development, monitors program performance, and prepares required reports and documentation. The position also coordinates Transit Instructor assignments and collaborates with mobility, outreach, and Metro Mobility Planning and Conditional Eligibility teams. It develops community relationships, gives presentations, represents the program at public and industry events, and supports transit instruction for seniors and people with disabilities. Work may involve using fixed-route transit as a learning environment and working outdoors in varied weather. The manager communicates issues to the General Manager and Assistant General Manager.

Requirements

At least four years of work experience working with or providing services for people with disabilities, especially people with perceptual, cognitive, and/or mobility disabilities.
Experience in individual training and public speaking, with the ability to train and support people of varying abilities and levels of sophistication.
Ability to navigate an urban area by bus; experience with transit systems operating in King County, Washington, is relevant.
Ability to track multiple projects, support staff, maintain schedules, and build good working relationships with diverse staff in a team environment.
Ability to work flexible hours and be available to staff throughout the day, including early mornings, late evenings, weekdays, and weekends as business needs require.
Self-motivation and problem-solving ability, including addressing public transportation issues and communicating information accurately and appropriately.
Detail-oriented, meticulous, and thorough execution of duties.
At least intermediate proficiency with Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and use new software programs quickly.
Excellent communication skills and ability to work well with diverse populations.
Valid Washington State driver’s license and a good driving record meeting MV Transit employee-policy criteria.

Nice To Haves

Familiarity with Trapeze CERT and ATIS software modules.
Experience navigating local transit systems operating within King County, Washington.

Responsibilities

Manage the staffing process for the Transit Options Department, including interviewing, hiring, and training staff in compliance with policies and procedures.
Coordinate, organize, and manage Transit Options staff and work activities; analyze daily, weekly, and monthly reports and oversee service timeliness, accuracy, and quality.
Prepare and deliver performance appraisals, administer coaching and progressive discipline, and recommend terminations as needed.
Identify, develop, and implement process improvements; create procedures and update training materials and the MV Policy & Procedure Manual as needed.
Maintain adequate staffing while controlling overtime; review and process payroll; monitor attendance; manage leave requests, shift coverage, and attendance within budget constraints.
Develop staff through educational opportunities, cross-training, customer-service training, and sensitivity training; administer ongoing training with team members.
Plan and facilitate regular staff meetings to set goals and maintain departmental and company standards.
Oversee Transit Instructor training assignments and staff productivity, including the work of the Outreach Coordinator, Transit Instructors, and Mobility Specialists.
Develop community relationships with disability organizations, senior-service organizations, and high-school special-education programs in King County.
Deliver professional presentations to management, contractors, social-service agencies, and the public; conduct outreach presentations for professional agencies serving seniors and people with disabilities.
Coordinate with the Metro Mobility Planning and Conditional Eligibility workgroup on quality control and program advice for Pathway Review and Transit Instruction.
Ensure coordination, training, and delivery of monthly fixed-route coach Ramp Instruction as needed for people with disabilities.
Attend community health fairs, informational events, and industry conferences to represent the program, research best practices, and promote Transit Instruction.
Produce and maintain detailed documentation and deliver accurate, timely monthly, quarterly, and annual reports.
Work outdoors in varied weather while using fixed-route transportation as a learning environment.
Communicate issues to the General Manager and Assistant General Manager as they arise.