Training & Development Manager

Securitas • Jeffersonville, OH

21h • Hybrid

About The Position

Plans, coordinates and delivers training and staff development programs for Security Officers, Supervisors and other employees. Develops and adapts programs for specific sites and customers. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, it should be classified as: Trainer.

Requirements

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Bachelor’s Degree and 1 year of training experience, or Associate’s Degree and 3 years of progressively responsible related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
• Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
• Skill in the use of audio-visual equipment and personal computers, including presentation software.
• Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
• Oral and written communications skills; presentation and group facilitation skills.
• Knowledge of or ability to learn security services and operations.
• Skill in the preparation and delivery of training programs in multiple settings.
• Ability to understand the security service needs of customers and devise appropriate training.
• Planning, organizing, record maintenance, and project management skills.
• Skill in research and analysis.
• Skill in observation, coaching and providing feedback to employees.
• Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives, and across diverse cultures.
• Strong customer service and results orientation.

Responsibilities

• Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training.
• Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts.
• Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches.
• Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
• Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
• Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager