Seasonal, Training Developer

H&R Block

3d•Onsite

About The Position

As a seasonal Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments, and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Ability to handle multiple tasks and projects simultaneously
Ability to work effectively with associates throughout the organization
Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (especially BlockWorks and GoSystems)
Effective facilitation, presentation, oral, written, and interpersonal communication skills
Experience in course development, instructional project management, and knowledge of instructional design theory, concepts, principles, and techniques
Experience in the design, development, and delivery of training programs, including 2 years in a financial services or call center environment
3 years minimum related work experience
Strong analytical skills with the ability to perform tax research and apply new and evolving internet technologies
Understanding and previous use of a Windows-based computer system and proficiency in MS Word, Excel, and PowerPoint

Nice To Haves

4 years work experience in training and development in a corporate financial services or call center environment
Experience with multimedia authoring or development tools
Instructional Design certification
Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline

Responsibilities

Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives
Select appropriate instructional delivery methods and matches to intended learning objectives
Develop training materials for synchronous and asynchronous delivery methods
Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses
Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training
Utilize templates to implement course evaluation methods and instruments
Utilize standard report results template to share training programs with business unit leaders
Facilitate training, and train-the-trainer sessions for all training courses developed
Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives
Deliver/facilitate training sessions as needed