Training & Culture Specialist - State Farm Stadium

ASM Global•Glendale, AZ

12d•Onsite

About The Position

Legends Global is hiring a Training & Culture Specialist at State Farm Stadium in Glendale, Arizona. Reporting to the Sr. Manager, Human Resources & Payroll, this position leads employee training and development programs, culture and engagement initiatives, guest experience programs, community outreach, and recognition strategies that support organizational success. The specialist designs, develops, and delivers training for full-time and part-time employees; manages the Top Flight and Secret Shopper programs; partners with operational leaders, clients, and business partners to improve guest service; and uses feedback and performance data to evaluate programs and recommend improvements. The role also coordinates employee engagement, recognition, community involvement, and mentorship initiatives, and provides day-to-day supervision and developmental support to the Culture Coordinator. This is an on-site position at 1 Cardinals Dr., Glendale, AZ 85305. The schedule may include evenings, weekends, holidays, and irregular hours as business needs require.

Requirements

Demonstrated knowledge of employee training and development, adult learning principles, employee engagement, organizational culture, and guest experience programs.
Strong understanding of program management, project coordination, performance measurement, and continuous improvement methodologies.
Ability to build effective relationships and collaborate with employees, leaders, business partners, clients, and community stakeholders.
Ability to analyze data, identify trends, develop recommendations, and implement effective solutions.
Ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.
Strong organization, planning, and time management skills, with exceptional attention to detail.
Ability to maintain confidentiality and handle sensitive information professionally and discreetly.
Ability to remain flexible, adaptable, and solution-oriented in a dynamic event-driven environment.
Ability to work evenings, weekends, holidays, and irregular schedules as business needs require.
Three to five years of experience in training and development, employee engagement, organizational culture, guest experience, human resources, hospitality, or a related field.
Proven experience designing, delivering, and evaluating training programs for diverse employee populations.
Excellent interpersonal, verbal, written, presentation, facilitation, and public speaking skills, with the ability to communicate effectively at all organizational levels.
Strong collaboration, coaching, facilitation, and relationship-building skills, with the ability to influence and engage others.
Strong customer service and stakeholder management abilities.
Strong analytical, problem-solving, and decision-making skills.
Demonstrated ability to design, facilitate, and evaluate engaging learning experiences for adult learners.
Proficiency in project management, program administration, and organizational planning.
Ability to manage multiple priorities, deadlines, and projects while maintaining quality and accuracy.
Self-directed, proactive approach to continuous improvement and professional growth.
Ability to facilitate training sessions and presentations for small and large groups with confidence and professionalism.
Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Experience creating presentations, training materials, surveys, reports, dashboards, and employee communications.
Ability to learn and effectively use company-specific software and systems.

Nice To Haves

Bachelor's degree from an accredited college or university in Human Resources, Organizational Development, Learning & Development, Communications, Business Administration, Hospitality Management, or a related field.
Experience leading employee engagement, recognition, mentorship, customer experience, culture-building, or community engagement initiatives.
Experience supervising employees, coordinating cross-functional projects, and managing multiple programs simultaneously.
Experience using employee feedback, survey results, operational metrics, and performance data to guide decisions and improve programs.
ATD, SHRM, HRCI, or other relevant professional certifications.
Experience with instructional design models, including ADDIE.
General knowledge of ADA requirements and workplace accessibility practices.
Familiarity with learning management systems (LMS), employee engagement platforms, survey tools, or similar technologies.
Experience creating multimedia or video-based training content.

Responsibilities

Design, develop, and deliver training programs supporting organizational goals, operational excellence, guest experience standards, leadership development, and employee growth.
Facilitate training for full-time and part-time employees, including new hire orientation, annual refresher training, customer service programs, leadership development, and other learning initiatives.
Create and maintain training curricula, presentations, facilitator guides, job aids, e-learning content, and other learning resources.
Conduct training needs assessments, maintain training records and compliance documentation, and assess program effectiveness using employee feedback, operational metrics, and performance outcomes.
Lead the Top Flight Program, including program design, annual training, recertification, performance measurement, and continuous improvement.
Partner with operational leaders, clients, and business partners to establish and enhance property service standards.
Lead client-facing meetings, analyze guest feedback and performance data, and implement guest experience initiatives.
Develop and maintain guest experience program metrics, reporting, and evaluations.
Manage the Secret Shopper Program, including recruitment, training, scheduling, supervision, evaluation, and reporting.
Analyze Secret Shopper findings, guest feedback, and operational trends to identify improvement opportunities.
Prepare leadership reports and presentations, and facilitate quarterly stakeholder meetings to review results, conduct SWOT analyses, and develop action plans.
Coordinate employee engagement, culture, recognition, and employee experience initiatives aligned with company values and business objectives.
Support annual engagement strategies, communication plans, and culture programs that promote belonging, development, and retention.
Oversee recognition and appreciation programs, including Top Flight Recognition, High-Flyers Awards, and employee celebrations.
Analyze employee feedback and engagement data, identify trends, and recommend improvements.
Coordinate community engagement initiatives and partnerships with local organizations; identify opportunities for employee volunteerism, outreach, and charitable engagement.
Manage the Rookie to Pro Mentorship Program, including participant matching, administration, and evaluation.
Provide day-to-day supervision, guidance, and developmental support to the Culture Coordinator.
Coordinate multiple programs, projects, timelines, and stakeholder relationships and support measurable outcomes.
Develop reports, dashboards, presentations, and recommendations covering training, guest experience, engagement, culture initiatives, and community impact.
Champion organizational culture, employee development, guest experience excellence, and continuous improvement.
Perform other duties as assigned.