Training Coordinator - Outpatient Pharmacy

The University of Kansas Health System•Southlake, TX

13d•Onsite

About The Position

The Training Coordinator delivers education and training programs that help outpatient pharmacy team members acquire and maintain the knowledge and skills required for their roles. The role supports onboarding and ongoing training, applying adult learning theories and principles to meet the needs of adult learners. Coordinators work in outpatient pharmacy spaces relevant to their assignment approximately 50% of the time and may also develop training materials and audit work. Training support may cover hospital discharge pharmacies, home delivery, specialty pharmacy, outpatient pharmacy onboarding, the outpatient pharmacy call center, and other ambulatory pharmacy services. This is a full-time position based at the Southlake campus in Lenexa, Kansas, with limited evening and weekend commitments.

Requirements

High school graduate.
Associate degree, or at least two years of experience in lieu of an associate degree.
Experience educating others in formal and experiential settings.
Ability to read and write in English.
Effective writing skills for policies, procedures, and training documents.
Excellent written and verbal communication, facilitation, and project management skills.
Ability to apply techniques that support successful learning for different types of learners.
Understanding of adult learning principles and ability to develop programs based on them.
Experience managing multiple large-scale design projects.
Experience developing high-quality, interactive, visually enhanced presentations, participant workbooks, and job aids.
High proficiency with online design authoring tools, such as Articulate Storyline.
Experience measuring learning effectiveness.
Strong work ethic; self-motivated and able to contribute creative ideas to learning program design and development.
Ability to work independently and collaboratively to achieve desired results.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
Flexibility to adjust to changing or additional duties and responsibilities as business needs change.
Ability to work in a fast-paced environment with attention to detail.
Ability to learn and master specialized applications.
Internet-based technology skills.
Advanced problem-solving skills.
Strong customer service skills.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

Bachelor's degree.
At least one year of experience as a Pharmacy Technician.
Certified Pharmacy Technician (CPhT) certification from the Pharmacy Technician Certification Board (PTCB) or another recognized entity.
Active Certified Pharmacy Technician (CPhT) license through the National Healthcareer Association (NHA).

Responsibilities

Communicate the vision and goals of the training program in support of pharmacy enterprise operations.
Organize and facilitate competency models for pharmacy employees.
Monitor education progress and compliance with regulatory requirements, including continuing education, licensure or registration, and personnel documentation for accreditation.
Establish policies, procedures, standards of work, and work instructions for pharmacy trainees, keeping related records current and aligned with practice standards.
Observe and assess trainee performance, providing clear direction, regular monitoring, and feedback.
Partner with the Pharmacy Master Trainer and Training Leadership on new initiatives and training updates.
Support continuous performance improvement initiatives.
Establish systems for maintaining and improving the training program and its documentation.
Audit training effectiveness and confirm that standards are maintained.
Perform the professional, clinical, or technical competencies of the assigned unit or department.