Training Coordinator - Outpatient Pharmacy
About The Position
The Training Coordinator delivers education and training programs that help outpatient pharmacy team members acquire and maintain the knowledge and skills needed for their roles. The position supports onboarding and ongoing training needs and applies adult learning theories and principles to meet the needs of adult learners. Training Coordinators work in relevant outpatient pharmacy spaces approximately 50% of the time and may also develop training materials and audit work. Available areas of support include hospital discharge pharmacies, home delivery pharmacy, specialty pharmacy, outpatient pharmacy onboarding programs, the outpatient pharmacy call center, and other ambulatory pharmacy services. This is a full-time position at the Southlake campus in Lenexa, Kansas, with limited evening and weekend commitments. The health system is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon agreeing to the health-system dispute resolution program and signing the agreement.
Requirements
- High school graduation and an associate degree, or two or more years of experience in lieu of an associate degree.
- Experience educating others in formal and experiential settings.
- Ability to read and write in English.
- Effective writing skills for policies, procedures, and training documents.
- Excellent written and verbal communication, facilitation, and project management skills.
- Ability to apply techniques that support the success of different types of learners.
- Understanding of adult learning principles and ability to develop learning programs based on those principles.
- Experience managing multiple large-scale design projects.
- Experience developing interactive, visually enhanced presentations, participant workbooks, and job aids.
- High proficiency with online design authoring tools such as Articulate Storyline.
- Experience measuring learning effectiveness.
- Strong work ethic, self-motivation, and ability to contribute creative ideas to learning program design and development.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
- Flexibility to adjust to changing or additional duties and responsibilities as business needs change.
- Ability to work in a fast-paced environment with attention to detail.
- Ability to learn and master specialized applications.
- Internet-based technology skills.
- Advanced problem-solving skills.
- Strong customer service skills.
- Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.
Nice To Haves
- Bachelor's degree.
- One or more years of experience as a Pharmacy Technician.
- Certified Pharmacy Technician (CPhT) certification through the Pharmacy Technician Certification Board (PTCB) or another recognized entity.
- Certified Pharmacy Technician (CPhT) certification through the National Healthcareer Association (NHA).
- Active license.
Responsibilities
- Communicate the vision and goals of the training program in support of pharmacy enterprise operations.
- Organize and facilitate a competency model for pharmacy employees.
- Monitor education progress and compliance with regulatory requirements, including continuing education, licensure or registration, and personnel documentation for accreditation.
- Establish policies, procedures, standards of work, and work instructions for pharmacy trainees, and keep associated records current and aligned with practice standards.
- Observe and assess pharmacy trainee performance, providing direction, monitoring, and feedback.
- Partner with the Pharmacy Master Trainer and Training Leadership on new initiatives and training updates.
- Support continuous performance improvement initiatives.
- Establish systems for maintaining and improving the training program and its documentation.
- Audit training effectiveness and adherence to standards.
- Perform the professional, clinical, or technical competencies of the assigned unit or department.
- Develop training materials and conduct other activities related to training, as needed.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
