Training Coordinator (TEMPORARY)

City of East Point•Ga, GA

6d•Onsite

About The Position

We are seeking a highly motivated and organized Training Coordinator to join our team. The Training Coordinator will be responsible for planning, coordinating, and implementing training programs that enhance the skills and knowledge of our employees. This role requires excellent communication skills, attention to detail, and a passion for employee development. THIS IS A TEMPORARY POSITION Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter “See Resume” in place of providing the requested information.

Requirements

Associate's degree with supervisory experience or a minimum of 24 months' experience in customer service or banking operation or any equivalent combination of education training and experience which provides the required knowledge, skills and abilities for this position.
Considerable knowledge of the operation and responsibility of the Customer Care Department
Ability to perform all Customer Care duties accurately and efficiently to included (Customer Resource Specialist, Call Center, Floor & Billing responsibility)
Knowledge of modem office practices, methods, equipment, and standard clerical procedures
Knowledge of basic accounting principles and practices
Knowledge of City and State codes and ordinances
Knowledge of utility billing and tax billing systems
Ability to handle difficult customers
Ability to establish and maintain effective working relationships with City employees, City officials, and the general public
Ability to work independently and meet all deadlines
Ability to communicate clearly and effectively, orally, and in writing.

Nice To Haves

Bilingual preferred.

Responsibilities

Develop and implement training programs and workshops for employees at all levels within the department.
Coordinate logistics for training sessions, including scheduling, venue arrangements, and materials preparation.
Collaborate with management team to identify training needs and develop customized training solutions.
Maintain and update training records and documentation, ensuring compliance with regulatory requirements.
Evaluate the effectiveness of training programs through feedback and assessments, making improvements as needed.
Assist in the development of training materials, including manuals, guides, and online resources.
Stay current on industry trends and best practices in training and development.
Facilitate new employee onboarding programs and coordinate continuing education requirements.
Maintain e-learning modules for remote and self-paced training options.
Conduct training needs assessments across departments to identify skill gaps.
Monitor regulatory changes affecting utility operations and update training materials accordingly.
Performs other related duties as necessary.