Training Coordinator

Santa Fe County•Santa Fe, NM

3d•Onsite

About The Position

Under the general supervision of the RECC Director or designee, this role is responsible for creating, conducting, and tracking employee training and development. The Training Coordinator will coordinate and deliver classroom and hands-on training programs, monitoring, evaluating, and documenting employee training progress. This position plays a key role in ensuring staff are well-trained and compliant with local and national standards for 9-1-1 dispatch centers.

Requirements

High school diploma or GED
Five (5) years of experience in a Public Safety Communications facility, Social Services, Corrections, Criminal Justice or a closely related field
One year of experience in a training or educational development capacity
Must possess or obtain a New Mexico DPS Basic Dispatch Certificate within twelve (12) months
Must possess or obtain CPR, NCIC, and EMO certifications within twelve (12) months
Must obtain New Mexico Department of Public Safety accredited Instructor Development Certificate within twelve (12) months
Must obtain New Mexico Department of Public Safety General instructor certificate within twelve (12) months
Knowledge of training methods and adult learning
Knowledge of computers and electronic data processing
Knowledge of modern office practices and procedures
Knowledge of street locations and geography of the areas served
Skill in operation of computer software and technology related to the position
Skill in communications and interpersonal skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to effectively deal with the public
Ability to perform tactfully, ethically, and proficiently, individually and with a team, under stress
Selected candidate must possess and maintain a valid New Mexico Class D Driver's License
Must be free of any convictions or any other crime involving moral turpitude

Nice To Haves

May be required to attend seminars, workshops and periodic training classes.

Responsibilities

Provide direct oversight and training of new hires in conjunction with the ECS Team Leader and Emergency Communications Specialists who are certified Communications Training Officers.
Assign and track training utilizing computer software.
Compile documents and make recommendations on existent procedures to comply with local and national accreditation boards for dispatch centers.
Develop and implement programs to address the professional growth and development of department staff and ensure consistency in training materials.
Develop and conduct training modules relevant to RECC specific operations and national standards for 9-1-1.
Facilitate and provide staff training.
Coordinate external training for department personnel.
Establish community resources and contacts and utilize such resources when appropriate for training.
Maintain accurate physical and digital records of all training and licensures for staff.
Recruit employees by attending job fairs and community outreach programs.
Develop and schedule in-house training courses to ensure all required personnel receive required continuing education credits outlined in state law.
Provide remedial training as necessary.
Evaluate and prepare reports on the performance of trainees and trainers.
Manage the communications training program, including basic academy courses, the communication training officer program, continued professional training classes, career development courses, onboarding of new employees, and maintaining a training records management system.
Provide regular training reports and licensure status to staff.
Coordinate and process State Law Enforcement Academy applications for RECC attendees, as well as coordinate and track continuing education requirements.
Develop and deliver an orientation class for new trainees that is relevant to RECC specific operations and in alignment with current state and national 9-1-1 standards.
Request training pre-approval in accordance with the New Mexico 9-1-1 Grant Act and submit training reports in accordance with New Mexico Administrative Code.
Assist the RECC Director and RECC Deputy Director in various projects as requested.
Develop performance evaluations for trainees and trainers to ensure consistency.
Be proactive in the community to educate citizens about dispatch, services provided, and information needed when they call 911.
Assume duties of dispatch when necessary, answer callers to evaluate if police, fire, or EMS is needed with EMO pre-arrival instructions, and input calls for service in the CAD system.
May be responsible for support of personnel selection processes including recruitment, testing, and selective certification.
May be responsible for assisting staff to identify opportunities for continuing education.