Training Coordinator | Boston

Blank Street•Boston, MA

3d•Onsite

About The Position

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… We're looking for a Training Coordinator to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha, and hospitality. You'll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards. You'll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training. We're looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in-person role based in Boston reporting to a Boston Training Associate.

Requirements

2+ years barista and training experience
Ability and willingness to travel regularly between stores across our Boston, NY, DC and Philadelphia stores.
A master of time management and prioritization
Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
Consistently pours clean hearts, tulips, and rosettas with intentional technique

Nice To Haves

Coffee knowledge and expertise
Customer & employee experience obsessed
Experience training within an established brand
Ability to create thoughtful and detailed training content and action plans
Product quality obsessed
Strong multitasker with proven ability to balance multiple priorities
Excellent communicator, written and verbal
Proven ability to work cross functionally with multiple departments
Top tier presentation delivery
Proven ability to manage time effectively and prioritize tasks independently

Responsibilities

Support new team members from onboarding through accreditation.
Coach team members in-store.
Partner closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha, and hospitality.
Drive training results by identifying opportunities for improvement.
Create action plans with Operations.
Share feedback from the field to strengthen training programs, processes, and standards.
Lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market.
Take on new projects and help shape the future of training as Blank Street grows.

Benefits

$70,000 - $75,000 annual base salary
Equity
Healthcare benefits
Paid time off
Commuter benefits
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag