Training Coordinator - Halifax, Nova Scotia, Canada

V2X Inc

3d•Hybrid

About The Position

The Vertex Company is looking for a Training Coordinator to support learning programs and events. The person who fills this position is responsible for the planning, coordination, and execution of all logistics support for learning events supported by RPS. The ideal candidate for this position will build rapport with team members and customers quickly and easily, be flexible/adapt to changing business needs, and possess excellent business communication skills. Additionally, a successful candidate will possess exemplary attention to detail, organizational and time management skills. This position may include some after-hours/weekend schedules.

Requirements

Able to follow defined processes, work independently or as a team with minimal oversight
Experience working in a continuous improvement environment - ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improving service delivery
Must be proficient with all MS Office Suite applications and other standard office applications (minimally, intermediate using Excel, Outlook, Word, and PowerPoint)
Must possess excellent customer service and interpersonal skills
Must possess excellent written and verbal business communication skills in French and English
Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data, and format the report output for easy review)
Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations
The ability to lift up to 25 pounds is an essential function of this job

Nice To Haves

Previous experience planning events (ideally training events) for internal and/or external customers
Experience with business Learning Management Systems
Ability to identify areas for continuous improvement in the work environment and processes
Experience training customers to use applications or tools, and/or other facilitation experience

Responsibilities

Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
Provide end-to-end logistical support for training events for local and remote locations
Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment
Support and moderation of classes delivered virtually
Communicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings, and face-to-face meetings
Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
Track and manage class/program information, requirements, and completion of tasks associated with event support
Coordinate, update, and retrieve content from SharePoint sites and other online repositories
Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees.
Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup
Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
Timely and accurate collection and completion of all billing information for classes and programs
Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.
Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support
Other Job duties may be assigned