Sales Training Manager - Canada

Stryker•Waterdown, ON

8d•Hybrid

About The Position

In this newly created hybrid role, the Sales Training Manager will report to the Director, BP Business Enablement Solutions Latin America, Sales Training Canada, LatAm and Europe. The primary responsibility is to increase sales force effectiveness through commercial skills training and direct field coaching. This role requires high collaboration across various teams including franchises, local HR and Talent Management, Regional Sales Managers, and regional Medical Education Managers. The ideal candidate will demonstrate a passion for people development and a strong track record in (medical device) sales. The Sales Training Manager will be responsible for developing, planning, and conducting training on selling techniques for the organization's products and services, targeting sales representatives and reseller partners. This includes designing training classes and materials, preparing documentation, conducting sales training needs assessments, and analyzing employee training needs for new program development. The manager will also monitor, evaluate, and enhance sales training programs to ensure their effectiveness. This position involves significant travel, up to 50% of the time, within Canada and occasionally to Europe.

Requirements

Bachelor's degree
8+ years of work experience
Professional training in a medical, scientific, or technical career
Experience in sales in the healthcare industry or highly regulated industries
Proven Experience training in multiple training technologies and methodologies
Proven success in sales 5+ years, preferably in the area of capital sales and/or the medical device industry.

Nice To Haves

Demonstrable knowledge and delivery of training fundamentals and adult learning theory.
Sales management experience
Strong commercial/financial acumen
Proven experience with collaboration; strong cross-functional influencing skills & teamwork.
Strong evidence of ability to coach
Local Healthcare knowledge is an advantage.
Experience with Train the Trainer courses or Professional Selling Courses
Bilingual English/French (Canadian) is a plus

Responsibilities

Engage with stakeholders in the Franchises to understand the key strategies and long-term organizational vision.
Plan, execute and deliver the RAISE course content (Research, Analyze, Insight, Solution, Execution - Training program developed at Stryker)
Field coaching with Sales Reps based on RAISE content (and /or additional content, either idealized in other regions or developed locally to address specific regional needs)
Education Budget management.
Development of aligned and consistent offerings across franchises based on fieldwork interviews with sales stakeholders
Field coaching with Reps and Managers (nominated on a project basis).
Design and deliver the 5-year sales training strategy that aligns with the franchise(s) strategy. This will include face to face training, field coaching and e-learning solutions.
Champion a culture of adult learning that can be tracked and reported.
Collect, organize, develop, and disseminate organizational knowledge in support of business goals that is stored for easy access by the Sales Force.
Partner with Sales Managers and Educators in the development plan of the sales representative.
Identify common skills gaps to build into the overall skills offering.
Build salesforce selling capability through enabling skills training (RAISE selling skills, negotiation, presentation, Train the Trainer) and measure the impact.
Observe and document skill levels and competencies (monitor participant progress during training, administer assessments).
Provide constructive feedback to the Regional Sales Manager and ensure that training records are maintained.
Develop themselves as a subject matter expert in the area of selling skills, to be able to build and deliver the most up to date interventions.
Maintain a strong understanding of local market forces and ensure that the training interventions keep pace.
Build a community of skills specialists (Academy Masters) within the locality that can contribute to course delivery.
Collaborate with transatlantic sales training colleagues to share best practice and develop common solutions.
Provide facilitator guides, templates, checklists, and materials for streamlining and process optimization.
Co-work with IT to become expert in existing training systems and tools, identify opportunities for training systems and tools development