Sales Operations Manager, Canada

Royal Robbins • Montreal, QC

3d • Onsite

About The Position

As the Sales Operations Manager, Canada, you’ll help power our Canadian business through thoughtful execution, operational excellence, and trusted partnership. You’ll connect Sales, Finance, Customer Service, Distribution, and US-based teams, helping ensure our systems, processes, and partnerships are ready for what’s next. This role supports the Canadian sales function through reporting, systems management, commercial coordination, and cross-functional collaboration, playing a key role in helping the business run smoothly, serve customers well, and grow with intention.

Requirements

• Bilingual fluency in English and French
• 3+ years of experience in sales operations, sales support, or a related role
• Strong analytical skills with Excel / Google Sheets
• Excellent organization skills and attention to detail
• Clear communication skills and confidence working cross-functionally
• Ability to manage multiple deadlines and shifting priorities
• Experience in a small or mid-sized business environment

Nice To Haves

• Experience supporting Canadian sales teams or the Canadian market
• Experience with CRM / ERP tools such as Salesforce, HubSpot, or NetSuite
• Background in outdoor, apparel, wholesale, or consumer goods industries

Responsibilities

• Support the Canadian sales team with tools, processes, and day-to-day operational needs
• Maintain customer records, pricing files, terms, and discount structures
• Assist with account setup, contracts, seasonal selling, and planning activities
• Support sales forecasting and performance tracking
• Monitor key metrics and provide visibility into results
• Prepare regular reporting (weekly, monthly, seasonal, and ad hoc)
• Analyze sales trends and share insights with leadership
• Track customer performance and key account metrics
• Support budgeting and forecasting processes
• Process orders and verify pricing, availability, and terms
• Maintain an accurate order book and communicate updates proactively
• Coordinate order allocations and warehouse releases to support forecast targets
• Respond to customer and rep inquiries with clarity, care, and urgency
• Help resolve pricing, order, shipping, warranty, return, and claim issues
• Coordinate Canadian use of brand marketing resources and tools
• Support retail marketing initiatives in partnership with leadership
• Organize and distribute workbooks, POP/POS materials, and sales assets
• Manage marketing budget tracking and reporting
• Serve as liaison between Canadian sales and North America leadership
• Partner with Finance on invoicing, commissions, credit, and account support
• Coordinate with Logistics and Demand Planning on inventory and fulfillment
• Manage sample receiving and distribution for Canadian reps
• Maintain CRM and sales tools such as Salesforce, NetSuite, or similar systems
• Identify ways to simplify workflows and improve efficiency
• Document processes and help build scalable best practices

Benefits

• RRSP/DPSP program to support your long-term financial well-being
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed