Admissions Coordinator - Canada
About The Position
The Admissions Coordinator serves as a front-line representative of Medforth Global Education (MGE), supporting one of its universities by ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle. This role supports admissions operations across Grenada, Northumbria, and Waterloo and any additional university partnerships, with a strong focus on Canadian applicants and additional responsibilities supporting the Waterloo University pathway and any additional pathways to come. The Admissions Coordinator is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel. The Admissions Coordinator is responsible for ongoing funnel progression through timely application processing and file completion, ensuring accurate documentation, proactive follow-up with students, and seamless collaboration with team members to keep applicants moving forward toward enrollment. This position also requires responsiveness and adaptability across regions, with responsibilities that may vary to meet the unique needs of applicants across the US, Canada, and International markets.
Requirements
- Bachelor’s degree required
- Experience in higher education admissions, student services, or a related customer service role strongly preferred.
Responsibilities
- Facilitate daily processing of applications and supporting documents across Grenada, Northumbria, Waterloo and any additional university partnerships.
- Serve as the primary point of contact for applicant file completion and inquiries.
- Ensure data entry accuracy and maintain integrity across all applicant records.
- Maintain accurate and up-to-date applicant records in Salesforce to track progress across all campuses.
- Prepare and send acceptance and scholarship letters while maintaining proper documentation.
- Provide dedicated support for Canadian applicants, ensuring alignment with regional expectations, timelines, and communication standards.
- Serve as a key operational resource for the Waterloo University pathway, including supporting application processing and document verification specific to Waterloo applicants, assisting with workflow coordination between internal teams and Waterloo partners, and monitoring applicant progression and identifying bottlenecks unique to the Waterloo pipeline.
- Collaborate with Admissions Officers and leadership to ensure consistent and efficient processing of Canadian and Waterloo cohorts.
- Support reporting, tracking, and process improvements related to Canadian applicant volume and Waterloo operations.
- Serve as an integral member of the Pod team to deliver coordinated, holistic support throughout the admissions process.
- Support deposited students through key enrollment steps including financial aid, housing, travel, registration, and orientation.
- Identify applicants at risk of disengagement and escalate for timely intervention.
- Demonstrate knowledge of application processing compliance requirements and support adherence to institutional and regulatory standards.
- Identify process inefficiencies, particularly within Canadian and Waterloo workflows, and escalate opportunities for improvement.
- Document funnel progression and ensure timely and accurate processing aligned with admissions timelines.
- Own the document submission process for assigned applicants from application through enrollment.
- Contribute to individual and team enrollment goals through timely communication and follow-up.
- Support funnel health across all campuses, with heightened accountability for Canadian and Waterloo applicant movement.
- Provide coverage across admissions functions to ensure uninterrupted service.
- Assist with admissions projects, reporting, and data management initiatives.
- Perform other duties and special projects as assigned, particularly those supporting multi-campus and Waterloo operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
