Training Communications Lead
About The Position
The Training Communications Lead will be responsible for developing, executing, and overseeing communication strategies and initiatives related to training programs within an organization. They will support the DMSS program by creating training materials, managing internal and external communications regarding the training documentation progress, monitor the effectiveness of the material and collaborating with the scrum teams and stakeholders. The Training Communications Lead must have strong verbal, written and communication skills to interact with the teams, client and stakeholders.
Requirements
- Strong verbal, written and communication skills to interact with the teams, client and stakeholders.
Responsibilities
- Analyze complex software enhancements to determine the best training approach
- Design and Develop training materials the ensure the best user learning experience
- Apply Agile methodologies such as SAFe and Scrum for the training team
- Develop and maintain training processes and procedures
- Create Epics, Features, user stories and tasks that will be used to track items of work
- Ensure that work items are completed at the end of each sprint
- Ensure the training materials are updated across various training and knowledge base learning platforms
- Collaborate with other teams to understand the intricacies of the software application and changes that affect the end user experience
- Lead weekly and monthly meetings with the client and stakeholders
- Deliver end of sprint planning reports
- Partake in application demonstrations with internal and external stakeholders
- Interact with required stakeholders including Client Program Management Office, Scrum Development Team, infrastructure managers, and SME Team to understand the needs of end users and document those needs as training development requirements
- Support software testing as it may relate to GUI and Help System updates
- Support continuous innovation by implementing industry best training practices to improve technology tools and processes to increase team efficiency and technical execution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
