Manager, Communications & Training

Texas Reliability Entity Inc • Austin, TX

8d • Hybrid

About The Position

Texas Reliability Entity, Inc. (Texas RE) is hiring! We are seeking a Communications and Training Manager to join our team. This position will promote Texas RE and its mission of reducing reliability and security risks to the electric Bulk Power System that serves most Texans. Ideal candidates will have the following attributes: Professional, coherent speaking, writing, and interpersonal skills, Project management, planning, organization skills, Internal and external stakeholder engagement skills, Experience documenting work processes and procedures. At Texas RE, we affect the lives of millions of people by ensuring effective and efficient reduction of risks to the reliability and security of the Bulk Power System within the ERCOT Interconnection. The ERCOT Interconnection is located within the State of Texas and includes approximately 90% of Texas’s electric load and 75% of its land area. Texas RE’s teams support this mission while enjoying a flexible work environment, open collaboration, and a culture that values diversity, equity, and inclusion. Employees work a hybrid work schedule consisting of at least two days in the office (Tuesdays and Wednesdays) with the option of working three days remotely. Additionally, employees have the option to take advantage of Flexible Friday, where employees may shift working hours to earlier in the week instead of on Friday afternoon. Considered candidates will be required to reside in the Austin-metro area or be able to reliably commute to the office within a reasonable amount of time.

Requirements

• Strong writing, editing, proofreading, layout and design, professional printing/publishing skills (essential)
• Detail oriented with strong organization, planning, and decision-making skills
• Confident communication and presentation skills
• Strong interpersonal skills; high emotional intelligence, self-motivation, accountability, and trustworthiness
• Ability to work fluidly as both an individual contributor as well as a dynamic team player
• Ability to maintain confidentiality
• Ability to drive company culture, reputation, and appearance
• Critical thinking, resourcefulness, and problem-solving skills
• Time management, project management, and event planning
• Optimism and professionalism
• Exceptional leadership skills, with the ability to confidently lead staff members and projects
• Strong working knowledge of current trends in digital and social media
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, and SharePoint) and Adobe design programs
• Bachelor’s degree in Communications, Journalism, Public Relations, Advertising, English, Marketing, or related field
• Minimum of 5 years’ progressive experience in a related industry (preferably utilities)
• Demonstrated project management experience as it relates to communicating and coordinating with a diverse range of stakeholders

Nice To Haves

• Supervisory experience (preferred)

Responsibilities

• Creates, implements, and oversees stakeholder outreach and communication programs (Training workshops and webinars, Texas RE website content, social media, Texas RE publications, including a monthly newsletter and an annual report)
• Crafts messages; writes print and online materials such as announcements, articles, talking points, and press releases
• Creates strategies to increase stakeholder awareness of compliance requirements
• Develops training ideas and new content-delivery methods
• Coaches employees on communication
• Ensures all written materials are high quality and accurate
• Manages and develops website content; monitors website to ensure functionality; works closely with IT department on website issues
• Develops corporate branding strategies
• Prepares and reviews Board presentations and training materials
• Presents a positive, professional image of the company
• Serves as point of contact for the media and the public; coordinates responses to media inquiries
• Manages email listserv
• Serves as member liaison; coordinates stakeholder meetings
• Interacts professionally with the Board of Directors, Member Representatives Committee members, and corporate members
• Coordinates with department managers to develop internal training programs.
• Coordinates corporate membership and member-voting processes
• Oversees the coordination and use of Texas RE’s external meeting space
• Develops and maintains strong working relationships with stakeholders
• Develops and maintains strong working relationships with other Texas RE departments.
• Participates in the hiring, training, mentoring, review process, and supervision of departmental staff
• Develops a strong working knowledge of the electric industry
• Ensures department goals are met
• Contributes to the development of departmental budget and adheres to approved budget
• Possesses an extensive knowledge of department processes
• Handles sensitive and confidential material
• Performs other duties as assigned

Benefits

• Employee-only coverage for medical, dental, vision, life and ADD, short-term and long-term disability, and long-term care insurance
• Employee assistance program
• Dependent medical, dental, voluntary life and ADD for employees, spouses, and children
• Additional long-term care coverage for family members
• Legal services
• Identity protection
• 401(k) or Roth 401(k) savings plan
• Company contribution of 10% of employee's compensation towards the retirement plan
• Company match of 75%, up to 6%, of employee contributions to the retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager