Training and Communications Manager

Bridges of Colorado • Denver, CO

3d • $82,087 - $110,817 • Hybrid

About The Position

This role exemplifies our values of being Person-Centered by Coordinating onboarding education and training through Bridges’ learning management system, Coordinating educational and training tracks for each job classification, Coordinating educational and training materials and templates, Maintaining organization wide education calendar, Monitoring content and providing recommendations for improvement, Coordinating education and training efforts in alignment with people and culture initiatives, Ensuring access to education, training, and other internal materials- meeting accessibility guidelines and tending to various adult learning styles, Identifying internal mechanisms, where possible, to also support access to external materials, Supporting the leadership, administrative, and service professional teams in - centering the voices and experiences of participants and employees via innovative educational design, internal and external communications, and sustaining equitable and ethical educational and training technology support, Managing and maintaining the Office’s learning management system, and Designing and maintaining the Bridges’ employee handbook with the intent for it to be replicable by other states interested in creating similar programming. This role is also Solution-Focused by Assisting in implementation and coordination of people and culture programs designed to support team sustainability, equity, wellness, and self-care, Compiling, maintaining, and managing educational, training, and communications materials, tools, and documentation for easy access and effective use of Bridges employees across multiple platforms and styles of communication (PPT, video, web-based, etc.), Serving as the primary liaison with branding and design vendors; compiling, coordinating, and collaborating on Bridges style guide and messaging materials, Analyzing the effectiveness of training programs and communication initiatives through metrics and feedback, Maintaining and updating externally facing, web-based communications, Reviewing edits and proofs of publications as directed, Analyzing the effectiveness of training programs and communication initiatives through metrics and feedback, Preparing bi-annual reports for review by the people and culture director, and Championing a positive culture and taking leadership of the role in alignment with Bridges’ mission and values. This role is also Collaborative by Coordinating instructional design of team learning, including conducting group learning needs assessments and coordinating with leadership team and guest presenters, Supporting supervisors with identifying professional development-related resources, actions, and projects for their employees, Working with Bridges executive director and other leadership team members to develop or support effective communications between Bridges and its external partners, including media, legislators, the general public, family members, judges, attorneys, service providers, participants, the Bridges Commission, and Bridges advisory councils, Coordinating internal and external communications, including organization-wide announcements, newsletters, internet, and intranet content ensuring needs of adult learning and diverse audiences are met, and Leading and managing the annual legislative report process: serving as project lead for the preparation, drafting, review, and timely submission of the Office’s legislative annual report; coordinating cross‑departmental data collection and analysis in collaboration with the Data and Analysis Manger, ensuring accuracy and compliance with statutory and legislative requirements, drafting clear and persuasive report narratives and supporting materials, managing internal reviews and revisions, maintaining project timelines and version control, and presenting final report deliverables to leadership and legislative contacts. This is a dynamic position where the scope of responsibilities and duties will evolve, and the incumbent should anticipate fulfilling other duties as assigned that are reasonable and necessary to fulfill the Bridges mission. The ideal candidate for this role is expected to not only possess the ability to fulfill the outlined duties but will also be a proactive, adaptable, and capable contributor to the development of the role’s scope and responsibilities, aligning them with the evolving needs of the Office.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in a related field
• A minimum of five (5+) years of experience in communications, education, instruction/training, or a combination of the above
• Ability to work independently with a hybrid environment
• Ability to organize and prioritize work
• Demonstration of professional alignment with Bridges values, culture, and principles of justice and equity through the organization
• At least two (2+) years as an employee or contractor with Bridges may substitute for the minimum qualifications above, with additional specialized training that may be required upon hire
• Years of relevant work experience may substitute for the educational requirement with the exception of any required licenses, certifications, or accreditations
• Years of education may substitute for the work experience requirement
• Relevant lived experience could be considered as a substitution for educational and/or work experience with the exception of any required licenses, certifications, or accreditations
• Passionate about working to improve the systems of care for those caught in the intersection of behavioral health and the criminal justice system
• Person-centered, solutions-focused, and collaborative and are deeply committed to justice, equity, diversity, and inclusion
• Value individualized solutions and responses that are meaningful to the participant and their well-being
• Knowledge and experience of interpersonal trauma-informed approaches and systems of care, specifically understanding the importance of being person-centered, solution-focused, and collaborative in this work
• Able to communicate and collaborate with varying levels of positions of power and manage conflict proactively and responsively with professionalism, confidentiality, clarity, and effectiveness
• Creative, self-motivated, and able to work and make decisions independently in a decentralized environment
• Client-driven and values-driven
• Aligned with Bridges’ culture and passionate about supporting it throughout the organization
• Responsive, flexible and adaptable to the evolving needs of the role and the organization
• Capable of, and enjoys, thriving in a fast-paced, multi-tasking environment with thoughtful decision-making skills
• Emotional intelligence; able to create and sustain helpful, professional relationships thoughtfully and responsively with empathy, respect, and collaboration
• Be a current resident of the State of Colorado or become a resident of the State of Colorado within 30 days of the hire date
• Have reliable transportation to meet your position’s travel requirements
• Ability to work remotely, in an office setting, and travel throughout Colorado or region, depending on the position’s responsibilities
• Willing to submit to a routine background investigation, including a criminal history check
• If hired, the Immigration Reform and Control Act requires you to provide proof of your eligibility to work in the United States within three (3) workdays of your start date

Nice To Haves

• Seven or more (7+) years of experience in communications, education, instruction/training, or a combination of the above
• Experience coordinating and managing training for employees within the criminal justice and/or behavioral health industry
• Demonstrated continuing education, advocacy, or volunteer work in diversity, equity, inclusion, and justice or social justice principles
• Spanish speaking is a plus, and levels of proficiency will be considered in an employee’s pay

Responsibilities

• Coordinating onboarding education and training through Bridges’ learning management system
• Coordinating educational and training tracks for each job classification
• Coordinating educational and training materials and templates
• Maintaining organization wide education calendar
• Monitoring content and providing recommendations for improvement
• Coordinating education and training efforts in alignment with people and culture initiatives
• Ensuring access to education, training, and other internal materials- meeting accessibility guidelines and tending to various adult learning styles
• Identifying internal mechanisms, where possible, to also support access to external materials
• Supporting the leadership, administrative, and service professional teams in - centering the voices and experiences of participants and employees via innovative educational design, internal and external communications, and sustaining equitable and ethical educational and training technology support
• Managing and maintaining the Office’s learning management system
• Designing and maintaining the Bridges’ employee handbook with the intent for it to be replicable by other states interested in creating similar programming
• Assisting in implementation and coordination of people and culture programs designed to support team sustainability, equity, wellness, and self-care
• Compiling, maintaining, and managing educational, training, and communications materials, tools, and documentation for easy access and effective use of Bridges employees across multiple platforms and styles of communication (PPT, video, web-based, etc.)
• Serving as the primary liaison with branding and design vendors; compile, coordinate, and collaborate on Bridges style guide and messaging materials
• Analyzing the effectiveness of training programs and communication initiatives through metrics and feedback
• Maintaining and updating externally facing, web-based communications
• Reviewing edits and proofs of publications as directed
• Preparing bi-annual reports for review by the people and culture director
• Championing a positive culture and taking leadership of the role in alignment with Bridges’ mission and values
• Coordinating instructional design of team learning, including conducting group learning needs assessments and coordinating with leadership team and guest presenters
• Supporting supervisors with identifying professional development-related resources, actions, and projects for their employees
• Working with Bridges executive director and other leadership team members to develop or support effective communications between Bridges and its external partners, including media, legislators, the general public, family members, judges, attorneys, service providers, participants, the Bridges Commission, and Bridges advisory councils
• Coordinating internal and external communications, including organization-wide announcements, newsletters, internet, and intranet content ensuring needs of adult learning and diverse audiences are met
• Leading and managing the annual legislative report process: serve as project lead for the preparation, drafting, review, and timely submission of the Office’s legislative annual report; coordinate cross‑departmental data collection and analysis in collaboration with the Data and Analysis Manger, ensuring accuracy and compliance with statutory and legislative requirements, drafting clear and persuasive report narratives and supporting materials, managing internal reviews and revisions, maintaining project timelines and version control, and presenting final report deliverables to leadership and legislative contacts
• Fulfilling other duties as assigned that are reasonable and necessary to fulfill the Bridges mission

Benefits

• health, dental, and vision coverage for spouses, families, and domestic partners
• employer-paid basic life and AD&D insurance and short and long-term disability insurance
• Public Employee Retirement Association (PERA) benefits
• family and parental leave benefits
• generous paid time off
• professional and career development opportunities, including clinical supervision toward relevant licensure
• A cell phone will be provided
• a hybrid work arrangement when feasible for your position’s responsibilities
• Each employee will receive a laptop for their home office or travel for work
• exclusive parking at a discounted rate near the Ralph Carr Judicial building for easy access to the in-person meetings in Denver

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level