Training & Change Management Intern

State of Ohio • Akron, OH

6d • Onsite

About The Position

The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program, providing temporary income to workers who lose their jobs through no fault of their own. This program helps families cope during unemployment and supports local economies. This internship role will support OUIO by helping strengthen the training, tools, and resources that staff rely on to serve Ohioans. In collaboration with the UI training team, the intern will contribute to projects that improve how information is delivered, how staff feedback is understood, and how data guides decision-making. This role is ideal for someone who enjoys problem-solving, collaboration, and contributing to a mission that directly impacts people across the state.

Requirements

• Currently enrolled in an undergraduate or graduate program at an accredited college or university and in good academic standing.
• Proof of academic enrollment (current transcript copy) must be provided upon selection.
• Completed one (1) academic year of college.
• Must be 18 years old at start of employment.
• Strong proficiency in Microsoft 365, especially: Excel (e.g., data sorting, formulas, visualizations), Forms (e.g., survey creation and data collection), SharePoint (e.g., organizing and updating content), PowerPoint (e.g., presenting findings), Teams (e.g., collaboration and communication).
• Ability to interpret both qualitative and quantitative data.
• Attention to detail and ability to identify trends or inconsistencies.
• Ability to work independently and meet deadlines.
• Strong written communication for drafting summaries and reports.

Nice To Haves

• Attend a university or college within a reasonable commute to Akron (e.g., University of Akron, Kent State University, Stark State College, Herzing University).
• Experience or coursework in data analytics or statistics.
• Interest in training, communications, or process improvement.
• Comfort facilitating small group discussions or walkthroughs in Teams or similar platforms.
• Experience working in collaborative, cross-functional project environments.

Responsibilities

• Organize, and analyze training evaluations and feedback data.
• Identify key themes, opportunities, and common issues.
• Summarize and report findings for leadership.
• Review statistics and staff usage trends for AI Chat Bot.
• Identify recurring AI Bot prompt challenges or opportunities.
• Develop or maintain reporting dashboards/spreadsheets.
• Support setup and preparation for upcoming training or communication initiatives.
• Update training materials, guides, and/or resource pages.
• Support recommendations for future training or refinement.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree