Manager (Business Change), Change Management

natgridProd • Waltham, MA

1d • Hybrid

About The Position

Enterprise Business Services is National Grid’s shared service organisation that operates core end-to-end processes on behalf of the global functions and operates Engineering Services on behalf of the business units.

We have a great opportunity for a Business Change Lead to support our Record to Report in their change landscape, primarily in the US with our NextGen ERP programme implementation but will extend into other areas such as but not limited to Kraken, AI and Automation, new vendor relationships and changes in operational structures.

This role role can be primarily US based but is a global leadership role with team members across UK and US, delivering globally. Travel between UK/US expected periodically.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field
• Certified Change Management Professional (CCMP) certification or Strong understanding of the CCMP framework and its application in change management.
• Proven experience in change management and large-scale transformations, preferably within a large organization.
• Excellent communication, leadership, and project management skills.
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders spread out over a geographical location.
• Ability to influence and lead change.
• Strong analytical and problem-solving skills.
• Demonstrated understanding of project management methodologies and lifecycle phases.
• Must have the ability to work without a need for current or future visa sponsorship.

Nice To Haves

• previous knowledge and understanding of organizational change management practices (such as PROSCI, ADKAR, Kotter and so on)

Responsibilities

• Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Develop a communications strategy and approach.
• Deliver communications that inform and engage stakeholders about the change.
• Ensure that messages are clear, consistent, and aligned with the overall change strategy.
• Design and maintain consistent two-way feedback loops to gather stakeholder input, identify emerging concerns, and inform ongoing change and engagement activities.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Provide input, document requirements, and support the design and delivery of training programs.
• Develop and implement plans to ensure the organization is ready for the change.
• Identify, assess, and confidently escalate business readiness risks and concerns to leadership, providing clear recommendations for mitigation and decision-making.
• Support training efforts by providing input, documenting requirements, and supporting the design and delivery of training programs.
• Ensure that training materials are aligned with the change management strategy.
• Monitor and evaluate the effectiveness of change management activities.
• Identify areas for improvement and implement corrective actions as needed.
• Establish and maintain relationships with key stakeholders to ensure alignment and support for change initiatives.
• Conduct readiness assessments to assess the size, nature, and impact of organizational change.
• Establish and build relationships with project sponsors and key stakeholders.
• Facilitate recurring Record to Report leadership engagement forums to provide strategic change advisement, surface emerging risks and concerns, and support informed decision-making.
• Inspire and motivate others to achieve organizational goals.
• Build trust and credibility with stakeholders and establish a shared purpose and alignment around the change initiative.
• Articulate a clear vision for change and guide the organisation towards achieving it.
• Convey the need for change and engage stakeholders throughout the process to support building awareness, desire and commitment amongst the business.
• Develop compelling executive-level presentations and change narratives that translate complex impacts into clear, actionable insights and help leaders understand the employee and business experience of change.
• Develop and deliver proactive, organization-wide communications that keep the RtR organization informed of upcoming changes, business impacts, key milestones, and required actions, while clearly connecting day-to-day role impacts to broader RtR strategic priorities and transformation objectives.
• Support with iterative and agile working.
• Understand how different stakeholders groups are impacted by changes, what it means for them on a day to day basis and helping them embed new ways of working.
• Align, sequence, and integrate change management deliverables with overall project plans, milestones, dependencies, and decision points.
• Be curious and have a growth mindset by learning about new change management ways of working and approaches to managing change.

Benefits

• National Grid will not be providing visa sponsorship for this position now or in the future.
• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
• Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
• National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class.
• We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
• National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
• Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment.
• National Grid complies with all applicable federal, state, and local anti-discrimination laws.
• We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager