Training and Support Manager

Caliber Collision•Randallstown, MD

2d•Onsite

About The Position

To train and support all administrative activities and services to contribute to the success of individual centers and region. This role involves continually reviewing the performance of various administrative tasks of the centers relating to Operations, Human Resources and Accounting, identifying root causes of opportunities, and supporting/training center teammates to remedy them. The manager will demonstrate and model Caliber’s core values, organizational culture, and promote the Caliber brand by personal example, ensuring the best trained and most satisfied teammates. This role also coordinates with Operations and CSCS to identify, coordinate, and document teammate training needs, including I-CAR certificates to achieve and maintain Gold Class status and the execution of Caliber Foundations classes. The manager will support the company conversion and integration schedule as assigned, work closely with General Managers and Teammate Services to address teammate process questions and concerns in a timely manner (e.g., how to complete Workday HR and payroll processes), and participate actively in Regional and Company efforts to identify, recommend, and pilot process improvements and policy changes. The role requires exhibiting conduct of the highest ethical standards, integrity, and honesty, maintaining absolute confidentiality of all Company proprietary information, and developing and enhancing own management and technical skills. The manager will also support the Region’s safety efforts, required filings, and reporting needs, and participate and contribute in Regional meetings as requested. Other duties as assigned.

Requirements

Must be flexible to travel inside and outside of assigned home market
Must have conversion / integration experience
Proficient in all center level processes and procedures
Ability to develop and execute training plans
Proficient in root cause analysis
Must be at least 18 years of age
Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
Must be able to sit for long periods of time and use/read computer keyboard and screen
Must be able to walk, stand, bend, stoop, kneel, push/pull, crouch, and reach frequently
Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
Moderate noise levels in this working environment
Occasionally exposed to hot, cold, wet or humid conditions
Must be able to lift up to 15 pounds
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Continually review the performance of various administrative tasks of the centers relating to Operations, Human Resources and Accounting, identify root cause of any opportunities found, and support/train the center teammates to remedy the opportunity.
Demonstrate and model Caliber’s core values, organizational culture, and promote the Caliber brand by personal example while taking ownership of ensuring we have the best trained most satisfied teammates.
Train and support consistent execution of all accounting procedures as required of the Centers by CSCS Accounting including the completion of monthly Revenue Recognition Audits.
Coordinate with Operations and CSCS to identify, coordinate, and document teammate training needs, including I-CAR certificates to achieve and maintain Gold Class status and the execution of Caliber Foundations classes.
Support the company conversion and integration schedule as assigned.
Work closely with General Managers and Teammate Services to address teammate process questions and concerns in a timely manner. (i.e. How to complete Workday HR and payroll processes)
Participate actively in Regional and Company efforts to identify, recommend, and pilot process improvements and policy changes.
Exhibit conduct of the highest ethical standards, integrity and honesty to prevent conflict between the interest of the Company and any personal interest.
Maintain absolute confidentiality of all Company proprietary information which includes, but is not limited to, information about the Company’s management, associates, accounts, methods of doing business, operations, marketing and sales strategies.
Develop and enhance own management and technical skills, as educational opportunities are available.
Support the Region’s safety efforts, required filings, and reporting needs.
Participate and contribute in Regional meetings as requested.
Other duties as assigned.