Regional Administrator, Training and Support

Northview Residential REIT•Calgary, AB

2d•Hybrid

About The Position

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada. We are looking for a Regional Administrator, Training and Support to join our Residential Operations team in Calgary, AB. Reporting to the Manager, Operations Administration. This position supports all administration activities for the assigned region. The Regional Administrators are an important part of our team, as they assist in the effective operations of our property management offices, while providing exceptional customer service.

Requirements

Able to work independently, is a self-starter, and able to effectively multi-task
Three years of previous experience in an administrative function
Experience with Yardi required
Ability to use MS Office suite at an intermediate level
Excellent customer service, communication skills, superior analytical and problem-solving skills
Able to provide a criminal record free of relevant convictions
A team player with the ability to collaborate with diverse working groups
Fluent in English in all communications
Frequent travel is a requirement of this position; up to 25% of the time.

Nice To Haves

Previous experience in a Property Management organization will be an asset
Familiarity with Residential Tenancy Acts in various provinces/territories is an asset

Responsibilities

Support and train regional staff throughout Canada on standardized policies, processes and procedures
Support and assist regional teams with their day-to-day operations, including resident’s account reconciliations
Create/Review/Update Manuals for standardized policies, processes and procedures
Administrate corporate operational programs such as Resident Insurance and credit check.
Administrate regional commission policy monthly including consolidation for payroll processing
Auditing accounts and processes to ensure policies and manuals are being adhered to in the regions
Create and review receipt deposits for corporate revenue payments
Auditing of Yardi related records for compliance such as deposit accounting, monthly postings, utility validations and chargebacks, unit transfers
May support receivables process, assisting with aged receivables, collection calls and RTDRS filings
Collaborate with and support team members, participating in meetings pertaining to progress, health and safety, and other related operational updates
Other administrative duties as assigned