Training and Product Service Engineering Manager

Eaton Corporation•Raleigh, NC

2d•$130,000 - $190,000•Onsite

About The Position

Eaton’s Electrical Sector is currently seeking an Uninterruptible Power Supply (UPS) Product Training Manager to join our team in Raleigh, NC. Relocation assistance will be provided within the US. Travel is expected to be up to 25% of the time. The expected annual salary range for this role is $130000 - $190000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton! Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

Requirements

Bachelor’s Degree from an accredited institution
Minimum 7 years in a technical, product training, field service, or related roles within the electrical or power management industry.
Minimum 2 years of experience as a manager of people or leading a team
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Nice To Haves

Minimum 2 years of experience with UPS systems or related power management technology.
Experience working in a Product Lifecycle Management (PLM) System (Enovia PLM etc.)
Project Management experience / PMP certification
Up to 25% travel expected
Ability to work independently, multi-task, and prioritize work, and able to quickly shift priorities and projects in a rapid and efficient manner
Ability to write in clear, concise, grammatically correct prose to translate engineering and technical information to service-level customers
Excellent organizational skills
Excellent oral and written communication skills
Strong project management mindset
Ability to interact with subject matter experts and project managers from Training, Engineering, Marketing, and other departments as necessary
Ability to establish rapport and working relationships with a variety of personalities

Responsibilities

Manage team of Product Service Engineers that provide design for serviceability input to the Critical Power Solutions Product Line from introduction to the market through end of service life using the PROLauch (stage gate management) process.
Manage team of Service Product Trainers that support the Critical Power Solutions in house training of all Field Service Technicians in addition to third party resources.
Assist with strategic direction and leadership for direct team while holding them accountable to all critical processes.
Analyze group performance and provide coaching and mentoring as needed to develop individuals and the group.
Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
Work cross functionally to maintain product service requirements as well as ensure training needs are consistently being met.
Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions.
Foster a culture where ownership of health and safety is embraced by all employees. Partner with the Environmental Health & Safety (EHS) team to ensure compliance with state/federal safety requirements and drive a “zero incidents” safety culture.
Partner with technical documentation team to inform and develop field service procedures.
Ensure knowledge transfer to both field service and technical support employees during initial product launches and installations.
Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and training enhancements.